Seller to cover maintenance costs?

Amouar

Hi,

I recently bought a 2013 Peugeot 3008 which was serviced in a main Peugeot dealer in the UK. Fuel filter needs to be changed every 4 years or 25k miles. The car is now 5 years old and has 33k miles in the clock.

I reached out to that dealer to check the date when they changed the fuel filter but they replied to me saying that they have no record of it being replaced in their dealership.

Looks like the previous owner either didn't replace the fuel filter at all or replaced it in an indy.

What are the consequences if the diesel filter was not replaced on time? The engine runs fine when I drive it and I didn't notice anything unusual.

Toyotafanboi

I wouldn't worry too much about it. Service intervals like that aren't an exact science, a couple of thousand either side won't be critical but obviously it's nice to keep your maintenance as in line with them as possible. If the car is running fine, just get it changed at your convenience now and I wouldn't expect any repercussions at all. 25k miles seems fairly conservative for a fuel filter interval anyway tbh.

Amouar

Toyotafanboi wrote: »

25k miles seems fairly conservative for a fuel filter interval anyway tbh.

In the service book it says every 40k except HDI FAP engines which needs to have the filter changed every 25k miles.

Looks like they recommend to change it early for FAP engines in order to avoid problems with the DPF.

I have a question regarding the price: A main dealer quoted 80 Euros for the filter change. Is that a reasonable price?

Toyotafanboi

Doesn't sound terribly unreasonable for a genuine filter fitted by a main dealer.

You'll get cheaper though, independent suppliers, non genuine filters etc, depending on what way you want to go about it. A good brand of filter fitted by an independent workshop might come in €20-30 cheaper and be no worse a job.

TheBoyConor

They are probably charing rip off prices for the branded filter. A non-branded filter will be adequate and may actually be manufactured by the same company that supply the car manufacturer. Only difference is one has a big mark up on it for the privilege of the car manufacturer's logo being on it.

Alanstrainor

TheBoyConor wrote: »

They are probably charing rip off prices for the branded filter. A non-branded filter will be adequate and may actually be manufactured by the same company that supply the car manufacturer. Only difference is one has a big mark up on it for the privilege of the car manufacturer's logo being on it.

80 quid is not a bad price for a dealer to supply and fit the part. I'd be happy enough with that.

Amouar

Does anyone have a good recommendation of where to change the fuel filter in Dublin?

Feel free to send them to me by PM if posting garage names is not allowed on threads.

Thanks

CJhaughey

Given how important fuel filters are in a modern high pressure diesel, I would be inclined to go with genuine in this case.
Not all stuff needs to be genuine but I am very careful with fuel filters, spurious can be good and bad but a poor filter can cost a lot of money to fix if even possible.
Genuine fitted for 80 sounds pretty good to me.

I know that some cars will give a lot of problems if spurious fuel filters are used even if they are made by the same factory as the OEM part, different quality control standards are used for OEM and Aftermarket.

magentis

That's a very good price for a genuine filter fitted by a main dealer.

They are a fairly big plastic bodied filter and they take a bit of dismantling to get to on that engine.Not very difficult,but time consuming.Ring another dealer and see how much the filter is,but I reckon they would charge €45-€55 just for the filter.I'm fairly sure they are made by Mahle.

Amouar

magentis wrote: »

That's a very good price for a genuine filter fitted by a main dealer.

They are a fairly big plastic bodied filter and they take a bit of dismantling to get to on that engine.Not very difficult,but time consuming.Ring another dealer and see how much the filter is,but I reckon they would charge €45-€55 just for the filter.I'm fairly sure they are made by Mahle.

I just called another Peugeot main dealer and they charge 85 euros for changing the fuel filter.

magentis

For €80 I would just let the dealer do it tbh.These are far from a cheapo inline filter!

Fuel filters and oil changes with the correct oil are critical with this engine.I ran one to over 300k with no issues and nothing outside the service schedule,but it got a genuine filter and total quartz ineo ecs oil every 12000km without fail.

TheDriver

I've had poor spurious filters before, about the only thing I would stick with on genuine.

Toyotafanboi

I wouldn't say you've much chance of recovering that cost tbh. These are things that are easy negotiated into the deal before you buy but now the deal is some I can't see them posting you a cheque for those items tbh. Do you specifically have in writing "as per manufacturer spec"?

Amouar

Toyotafanboi wrote: »

I wouldn't say you've much chance of recovering that cost tbh. These are things that are easy negotiated into the deal before you buy but now the deal is some I can't see them posting you a cheque for those items tbh. Do you specifically have in writing "as per manufacturer spec"?

I don't have that in writing unfortunately.

Since I paid using a debit card, they could just refund the amount directly to my card rather than sending a cheque.

coylemj

You created a thread on this topic (Fuel filter not changed) at 11:17 a.m. this morning, why does it need a second thread?

wexie

Amouar wrote: »

Since I paid using a debit card, they could just refund the amount directly to my card rather than sending a cheque.

Of course they could it's extremely unlikely they will though.

Especially considering you can't actually prove any liability on their behalf. Just because the Peugeot dealer has no record of it being done doesn't mean it hasn't been done.

I'd imagine if you brought it up it would just end up being a simple 'oh must have forgotten to stamp the book' and that'd be the end of that discussion.

Toyotafanboi

coylemj wrote: »

You created a thread on this topic (Fuel filter not changed) at 11:17 a.m. this morning, why does it need a second thread?

I figured one was about maintenance scheduling of the car and this is about his entitlement to cost recovery. I was going to merge but left it as it might be more confusing.

lawred2

Amouar wrote: »

Hi all,

I bought my Peugeot car from a Nissan main dealer in the UK and was told that the car was serviced on time etc.

After contacting the Peugeot main dealer where the car was serviced in the past (contact found in the service book), they told me that they have no record of the fuel filter being changed although it should have been replaced last year, and the brake fluid was last replaced 3 years old ago while it should have been replaced last year aswell.

I've now booked an appointment to change the fuel filter and brake fluid, and would like your opinion whether I should ask the main dealer who sold me the car to cover the bill since the car was supposed to be serviced as per the manufacturer recommendations.

What do you think?

Fuel filter and brake fluid won't cost much more than 50 quid. Hardly worth the hassle.

Amouar

lawred2 wrote: »

Fuel filter and brake fluid won't cost much more than 50 quid. Hardly worth the hassle.

I'm quoted 130 euros for both.

elperello

It's hard to know how the Nissan dealer is supposed to know what work was carried out on the car if the Peugeot dealer who stamped the book has no record.
I'd say put it down to experience and forget about it.

lawred2

Amouar wrote: »

I'm quoted 130 euros for both.

By whom?

Cee-Jay-Cee

Just do them yourself, its not their problem and your only wasting your time asking them to cover the cost of it, besides it wont cost you that much.

The Nissan dealer checked the service record and all was in order, they didn't go over ever item that was scheduled and check if it was done, no one would expect them to and they'd never get anything else done if they had to go through that rigmarole every time they took a car in on trade.

corks finest

Amouar wrote: »

Hi all,

I bought my Peugeot car from a Nissan main dealer in the UK and was told that the car was serviced on time etc.

After contacting the Peugeot main dealer where the car was serviced in the past (contact found in the service book), they told me that they have no record of the fuel filter being changed although it should have been replaced last year, and the brake fluid was last replaced 3 years ago while it should have been replaced last year aswell.

I've now booked an appointment to change the fuel filter and brake fluid, and would like your opinion whether I should ask the main dealer who sold me the car to cover the bill since the car was supposed to be serviced as per the manufacturer recommendations.

What do you think?

Leave it,lesson learned, TBH I wouldn't believe any dealer, previous owner etc,for piece of mind I service myself

magentis

I think you are penny pinching in this situation o.p. A 5 year old car is always going to require little things done.

Henry Ford III

You've 2 hopes OP. No Hope and Bob Hope.

Amouar

Thanks everyone for your input. This was the first time I buy a car, therefore I'll take it as lesson and make sure to double check what needs to be done based on the manufacturer's recommendation when buying my next car.

corks finest

Amouar wrote: »

Thanks everyone for your input. This was the first time I buy a car, therefore I'll take it as lesson and make sure to double check what needs to be done based on the manufacturer's recommendation when buying my next car.

We've all been in your situation

TheBoyConor

Never believe what a car dealer tells you. No matter what stamps or "records" they show you. Could be using the cheapest of spurious parts and the record saying (and pricing) genuine parts. Or at worst a complete fiction.

Some years ago I worked in a main dealers for Isuzu. They use spurious parts on the jeeps in for routine service. they didn't even have the proper specialised tools for the vehicles. when changing timing belts the timing was set by transferring tippex marks from the old belt to the new one. The tensioning was guest going by what "felt about right".

so don't be taken in by main dealers with their smooth speil and their fancy marketing tactics. They are just as much chancers as a fella running a transient cars sales operation out of a rented yard in an industrial estate, the only difference is they have fancier signage, a slick website and pretty girls in the showroom.

The owners of most dealerships probably started out as small time Dell Boy wheeler dealers pulling fast strokes on car deals.