Billing Issue

Muttly

I've left eir with a couple of months, I was locked out of my eir for a few months before that despite asking here and over the phone. I was on holidays with 2 weeks and came back to letters from agents and solicitors to settle a final bill.

Why did Eir not contact me directly? Why, while I was still a customer, did you not fix the issue where I could not log in to my eir. I've tried several times to get this resolved and now I'm left with posting on a public forum.

THe only reason I have an outstanding bill is I couldn't make a payment as I didn't know what my bill was.

I would expect a response on this asap and that the "hounds" are called off.

What a terrible way to treat a customer of 10 years.

eir: Tracey

Muttly wrote: »

I've left eir with a couple of months, I was locked out of my eir for a few months before that despite asking here and over the phone. I was on holidays with 2 weeks and came back to letters from agents and solicitors to settle a final bill.

Why did Eir not contact me directly? Why, while I was still a customer, did you not fix the issue where I could not log in to my eir. I've tried several times to get this resolved and now I'm left with posting on a public forum.

THe only reason I have an outstanding bill is I couldn't make a payment as I didn't know what my bill was.

I would expect a response on this asap and that the "hounds" are called off.

What a terrible way to treat a customer of 10 years.

Hi Muttly, 

I'm very sorry to hear about the ongoing issues you are having with ourselves. 

If you PM me your account number, full name on the account, email address and date of birth I'll have a look into this for you. 

Thanks 

Tracey 

Muttly

eir: Tracey wrote: »

Muttly wrote: »

I've left eir with a couple of months, I was locked out of my eir for a few months before that despite asking here and over the phone. I was on holidays with 2 weeks and came back to letters from agents and solicitors to settle a final bill.

Why did Eir not contact me directly? Why, while I was still a customer, did you not fix the issue where I could not log in to my eir. I've tried several times to get this resolved and now I'm left with posting on a public forum.

THe only reason I have an outstanding bill is I couldn't make a payment as I didn't know what my bill was.

I would expect a response on this asap and that the "hounds" are called off.

What a terrible way to treat a customer of 10 years.

Hi Muttly, 

I'm very sorry to hear about the ongoing issues you are having with ourselves. 

If you PM me your account number, full name on the account, email address and date of birth I'll have a look into this for you. 

Thanks 

Tracey 

Thanks. Sending now.

eir: Tracey

Muttly wrote: »

eir: Tracey wrote: »

Muttly wrote: »

I've left eir with a couple of months, I was locked out of my eir for a few months before that despite asking here and over the phone. I was on holidays with 2 weeks and came back to letters from agents and solicitors to settle a final bill.

Why did Eir not contact me directly? Why, while I was still a customer, did you not fix the issue where I could not log in to my eir. I've tried several times to get this resolved and now I'm left with posting on a public forum.

THe only reason I have an outstanding bill is I couldn't make a payment as I didn't know what my bill was.

I would expect a response on this asap and that the "hounds" are called off.

What a terrible way to treat a customer of 10 years.

Hi Muttly, 

I'm very sorry to hear about the ongoing issues you are having with ourselves. 

If you PM me your account number, full name on the account, email address and date of birth I'll have a look into this for you. 

Thanks 

Tracey 

Thanks. Sending now.

Great, thanks. 

I've responded to your PM. 

Thanks 

Tracey 

Muttly

eir: Tracey wrote: »

Great, thanks. 

I've responded to your PM. 

Thanks 

Tracey 

Hi Tracey. I’ve replied to you twice now and not had a response back. I would appreciate if you could contact me and fix the issues that Eir have created.

eir: Tracey

Muttly wrote: »

eir: Tracey wrote: »

Great, thanks. 

I've responded to your PM. 

Thanks 

Tracey 

Hi Tracey. I’ve replied to you twice now and not had a response back. I would appreciate if you could contact me and fix the issues that Eir have created.

Apologies for the delay in getting back to you. I have responded to your PM there now. 

Thanks 

Tracey 

Muttly

eir: Tracey wrote: »

Apologies for the delay in getting back to you. I have responded to your PM there now. 

Thanks 

Tracey 

Thanks Eir. More threatening letters even though the bill is paid. And yet again you typically won’t answer the phone.

I’ve never been so happy to not be with a shambles of a company like Eir.

I will be going to my solicitor on Monday unless this is sorted today.

eir: Tracey

Muttly wrote: »

eir: Tracey wrote: »

Apologies for the delay in getting back to you. I have responded to your PM there now. 

Thanks 

Tracey 

Thanks Eir. More threatening letters even though the bill is paid. And yet again you typically won’t answer the phone.

I’ve never been so happy to not be with a shambles of a company like Eir.

I will be going to my solicitor on Monday unless this is sorted today.

Hi Muttly, 

I'm very sorry to hear you have received another letter. 

I've contacted the team who remove you from the debt collectors list and requested this is done. The balance is cleared on our side so no money is owed. 

Apologies for the inconvenience caused. 

Thanks 

Tracey