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Supplementary credit card use overseas problem

  • 24-09-2018 11:51am
    #1
    Redderneck
    Registered Users, Registered Users 2 Posts: 335 ✭✭


    Daughter has a supplemetary credit card for emergencies/big ticket payments. Recently headed to France for Erasmus year at University. Issue when tried to pay UCD student registration fee online. Error : " TX blocked by merchants 3D secure configuration. Click CLOSE to return where you may attempt the tx again". She is concerned there is a problem with her card? Could card somehow not be registered with 3D secure? She is confused...


Comments

  • #2
    Bank of Ireland: John
    Closed Accounts Posts: 204 ✭✭Bank of Ireland: John


    Redderneck wrote: »
    Daughter has a supplemetary credit card for emergencies/big ticket payments. Recently headed to France for Erasmus year at University. Issue when tried to pay UCD student registration fee online. Error : " TX blocked by merchants 3D secure configuration. Click CLOSE to return where you may attempt the tx again".  She is concerned there is a problem with her card? Could card somehow not be registered with 3D secure? She is confused...



    [font=Arial","sans-serif]Hi there,[/font]

    [font=Arial","sans-serif]Thanks for getting in touch. This does seem to be an issue with her 3D secure. Can I ask you to tell your daughter to call the 3D Secure customer support line on 00 353 1 2500370 and an advisor will help her with this. [/font]

    [font=Arial","sans-serif]Many Thanks[/font]

    [font=Arial","sans-serif]John[/font]


  • #3
    Redderneck
    Registered Users, Registered Users 2 Posts: 335 ✭✭Redderneck


    Bank of Ireland: John wrote: »
    [font=Arial","sans-serif]Hi there,[/font]

    [font=Arial","sans-serif]Thanks for getting in touch. This does seem to be an issue with her 3D secure. Can I ask you to tell your daughter to call the 3D Secure customer support line on 00 353 1 2500370 and an advisor will help her with this. [/font]

    [font=Arial","sans-serif]Many Thanks[/font]

    [font=Arial","sans-serif]John[/font]

    Thanks John. Have passed on message to her and she'll call letter and hopefully resolve.


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