€99.99 once off charges for signing a new contract. Why?

gerard1970 · 2018-09-18 12:25:36

Hi eir reps, I've just signed a new contract for FTTH and phone and got the confirmation email. In the breakdown of charges, a "Once Off Charges" of €99.99 is appearing on the email. As I'm an existing eir customer, who was out of contract before signing up again, why am I being charged €99.99? Thanks!

18-09-2018 12:25PM

#1

gerard1970

Registered Users, Registered Users 2 Posts: 72 ✭✭

Join Date: June 2018

Posts: 60

Hi eir reps,

I've just signed a new contract for FTTH and phone and got the confirmation email. In the breakdown of charges, a "Once Off Charges" of €99.99 is appearing on the email.

As I'm an existing eir customer, who was out of contract before signing up again, why am I being charged €99.99?

Thanks!

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Comments

#2 18-09-2018 02:54PM

eir: Sarah

Closed Accounts Posts: 375 ✭✭

Join Date: March 2018

Posts: 374

Hi gerard1970,

I do apologise. As far as I am aware there shouldn't a set up fee if you were already a FTTH customer. Please let me look into this and I will come back to you very shortly.

Thanks,

Sarah

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