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Installation

  • 18-09-2018 11:05am
    #1
    whelo76
    Registered Users, Registered Users 2 Posts: 13 ✭


    Hi,

    I am due installation tomorrow of my BB but Eir havent requested a switch over of the line from Sky 
    yet. When will i get notice of when my engineer will visit and when is the request for the line changeover to be done?


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    whelo76 wrote: »
    Hi,

    I am due installation tomorrow of my BB but Eir havent requested a switch over of the line from Sky 
    yet. When will i get notice of when my engineer will visit and when is the request for the line changeover to be done?
    Hi whelo76, 

    The technician should contact you before calling out, he will have your mobile on file. Our customer care team on 1901 will be able to check your order for you and advise you on all.

    Thanks 

    Tracey 


  • #3
    whelo76
    Registered Users, Registered Users 2 Posts: 13 ✭whelo76


    Hi,

    Cannot do this as the system doesnt recognize my account number. On line chat is totally useless. How else am i supposed to 
    contact eir to get a resolution?


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    whelo76 wrote: »
    Hi,

    Cannot do this as the system doesnt recognize my account number. On line chat is totally useless. How else am i supposed to 
    contact eir to get a resolution?
    I'm sorry to hear this. Feel free to PM me your account number, full name on the account, email address and date of birth and I'll clarify your details for you. 

    Thanks 

    Tracey 


  • #5
    whelo76
    Registered Users, Registered Users 2 Posts: 13 ✭whelo76


    PM Sent


  • #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    whelo76 wrote: »
    PM Sent
    Great, thanks. 

    I'll come back to you soon through PM's.

    Thanks 

    Tracey 


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