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Mail Issues

  • 18-09-2018 9:02am
    #1
    Gvork
    Registered Users, Registered Users 2 Posts: 73 ✭✭


    Hi,
    We are getting a lot of message delayed emails from one eir mailserver.

    Generating server: Our Mail server
    Receiving server: mail1.eircom.net (159.134.198.135)




    user@eircom.net
    Server at mail1.eircom.net (159.134.198.135) returned '400 4.4.7 Message delayed'
    14/09/2018 14:59:27 - Server at mail1.eircom.net (159.134.198.135) returned '451 4.4.395 Target host responded with error. -> 554 avas03 Cloudmark Gateway ESMTP server not available'

    It seems to have started last friday and are still ongoing. Who can I talk to?
    Thanks


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Gvork wrote: »
    Hi,
    We are getting a lot of message delayed emails from one eir mailserver.

    Generating server: Our Mail server
    Receiving server: mail1.eircom.net (159.134.198.135)




    user@eircom.net
    Server at mail1.eircom.net (159.134.198.135) returned '400 4.4.7 Message delayed'
    14/09/2018 14:59:27 - Server at mail1.eircom.net (159.134.198.135) returned '451 4.4.395 Target host responded with error. -> 554 avas03 Cloudmark Gateway ESMTP server not available'

    It seems to have started last friday and are still ongoing. Who can I talk to?
    Thanks
    Hi Gvork, 

    We are aware that some of our customers cannot access our website and emails. This is currently under investigation with our IT team and we hope to have this resolved as soon as possible. 


    Apologies for the inconvenience caused. 


    We have an announcement posted on our wall advising this also. 

    Thanks 

    Tracey 


  • #3
    Gvork
    Registered Users, Registered Users 2 Posts: 73 ✭✭Gvork


    Hi Tracey,
    Its not the website, its one of your mailservers.
    Regards,
    Gvork


  • #4
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi Gvork,

    Our IT department are currently investigating this at the moment and we hope to have a resolution very soon.

    Apologies for the inconvenience.

    Thanks,

    Sarah


  • #5
    rphoist
    Registered Users, Registered Users 2 Posts: 5 ✭rphoist


    I'm getting this error "554 avas03 Cloudmark Gateway ESMTP server not available" and the only reference I see is to this thread - is it an eircom issue?


  • #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    rphoist wrote: »
    I'm getting this error "554 avas03 Cloudmark Gateway ESMTP server not available" and the only reference I see is to this thread - is it an eircom issue?
    Hi rphoist, 

    We have no reported issues for this I'm afraid. 

    The best people to contact is our support team on 1890 260 260 or alternatively, you can email them at wmsupport@eir.ie

    Thanks

    Tracey 


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