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Airtricity new customer gas cut off

lolajo · 2018-09-17 11:14:05

Hi, recently moved house in summer. Switched electricity but not gas as didn’t need it straight away. Was away and lost phone. Received a bill from Airtricity of nearly €90 from 3/8 to 11/9 includes charge of €64 to lock gas meter. I didn’t even know I was their customer and now have to pay that pay and €75 to unlock…

17-09-2018 11:14am

#1

lolajo

Registered Users, Registered Users 2 Posts: 7 ✭

Join Date: July 2006

Posts: 5

Hi, recently moved house in summer. Switched electricity but not gas as didn’t need it straight away.
Was away and lost phone.
Received a bill from Airtricity of nearly €90 from 3/8 to 11/9 includes charge of €64 to lock gas meter.

I didn’t even know I was their customer and now have to pay that pay and €75 to unlock meter. I haven’t used the gas at all.

Is this normal? They say the left a message but phone is gone. Shouldn’t they have written to me. The bill is addressed to householder.

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Comments

#2 17-09-2018 3:57pm

K.Flyer

Registered Users, Registered Users 2 Posts: 8,565 ✭✭✭

Join Date: August 2010

Posts: 8456

If the last occupier closed their account for that address, and the supplier has no account opened for the gas supply, then they lock it off to prevent unauthorized use of unpaid gas.

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