Digiweb anyone?

trishabon · 2018-09-15 15:59:16

I have had Digiweb's fibre optic service for about three months.While their customer service is great, quite a few websites won't connect and if I click on an email link to connect to a site or receive a confirmation email, it doesn't happen. If I disconnect the wifi on my phone and use my mobile data, everything works…

15-09-2018 03:59PM

#1
trishabon

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Posts: 39
I have had Digiweb's fibre optic service for about three months.While their customer service is great, quite a few websites won't connect and if I click on an email link to connect to a site or receive a confirmation email, it doesn't happen.
If I disconnect the wifi on my phone and use my mobile data, everything works fine, so it's definitely the digiweb service. Advice please? I can't do this for another 9 months :eek:

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internet access

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#2 18-09-2018 02:05PM

The Real B-man

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Try Changing your DNS
https://en.avm.de/service/fritzbox/fritzbox-7360/knowledge-base/publication/show/165_Configuring-different-DNS-servers-in-the-FRITZ-Box/
https://developers.google.com/speed/public-dns/

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#3 20-09-2018 01:14PM

trishabon

Registered Users, Registered Users 2 Posts: 53 ✭✭

Join Date: March 2018

Posts: 39

Thanks for that, it looks super complicated, but I shall take a deep breath and have a go... Fingers crossed!!

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