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Digiweb anyone?

trishabon · 2018-09-15 15:59:16

I have had Digiweb's fibre optic service for about three months.While their customer service is great, quite a few websites won't connect and if I click on an email link to connect to a site or receive a confirmation email, it doesn't happen. If I disconnect the wifi on my phone and use my mobile data, everything works…

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15-09-2018 4:59pm

#1
trishabon

Registered Users Posts: 53 ✭✭

Join Date: March 2018

Posts: 39
I have had Digiweb's fibre optic service for about three months.While their customer service is great, quite a few websites won't connect and if I click on an email link to connect to a site or receive a confirmation email, it doesn't happen.
If I disconnect the wifi on my phone and use my mobile data, everything works fine, so it's definitely the digiweb service. Advice please? I can't do this for another 9 months :eek:

Tagged:

internet access

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#2 18-09-2018 3:05pm
The Real B-man

Moderators, Society & Culture Moderators Posts: 3,731 Mod ✭✭✭✭

Join Date: May 2004

Posts: 3553

Try Changing your DNS
https://en.avm.de/service/fritzbox/fritzbox-7360/knowledge-base/publication/show/165_Configuring-different-DNS-servers-in-the-FRITZ-Box/
https://developers.google.com/speed/public-dns/

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#3 20-09-2018 2:14pm
trishabon

Registered Users Posts: 53 ✭✭

Join Date: March 2018

Posts: 39

Thanks for that, it looks super complicated, but I shall take a deep breath and have a go... Fingers crossed!!

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