Cant make/receive calls

Morrisseeee · 12-09-2018 03:34PM #1

Hi, my wife had a missed call from an unknown number (+88.....) and since then she has not been able to make/receive calls ! She has rebooted the phone & re-inserted the SIM card also.

tonybodhran · 12-09-2018 03:38PM

Morrisseeee wrote: »

Hi, my wife had a missed call from an unknown number (+88.....) and since then she has not been able to make/receive calls ! She has rebooted the phone & re-inserted the SIM card also.

My calls in and out have been gone for 20 minutes....missed call from someone I know though just before.

meep · 12-09-2018 03:59PM

Yep, all mobile phones on our family account have stoped making or receiving calls since 14:00 approx today. No one answering chat requests on eir.ie

@eir, can you let us know if there’s a known issue affecting all mobiles? It would mean some of us would stop clogging up your support channels.

Buttros · 12-09-2018 04:02PM

https://www.eir.ie/support/latest-updates/2g-and-3g-mobile-calls-affected/

kaizersoze · 12-09-2018 04:41PM

meep wrote: »

Yep, all mobile phones on our family account have stoped making or receiving calls since 14:00 approx today. No one answering chat requests on eir.ie

@eir, can you let us know if there’s a known issue affecting all mobiles? It would mean some of us would stop clogging up your support channels.

Same here with 2 numbers on the same account but the Mrs also with eir is fine. Noticed it around 2.30 but could have gone a bit earlier. Last successful call was 12.37 today. No reply on chat. Incoming calls not going to voicemail either.

greendom · 12-09-2018 04:44PM

kaizersoze wrote: »

Same here with 2 numbers on the same account but the Mrs also with eir is fine. Noticed it around 2.30 but could have gone a bit earlier. Last successful call was 12.37 today. No reply on chat. Incoming calls not going to voicemail either.

Happening with my mobile too called eir customer care and there is a message advising of a problem with making and receiving calls on their network

EdgeCase · 12-09-2018 04:45PM

Seems their voice services have fallen over. Data is working perfectly.
Anyone tried WiFi calling?

kaizersoze · 12-09-2018 04:53PM

My phone just rang there now for the first time since 12. Rang my wife's number and got through but most numbers tried and voicemail not working still.

EdgeCase · 12-09-2018 05:03PM

Sometimes when these things come back up, they take a while for full capacity to be restored.

Irish Steve · 12-09-2018 06:26PM

Nearly four hours later, I can't collect voicemail, can't send SMS, and can't make calls, as the network is basically saying emergency calls only.

An update from eir would be nice, it's clear that someone has well and truly lost the plot.

eir: Sarah · 13-09-2018 03:34PM

Hi All,

Sincere apologies for the inconvenience.

We did update our eir support page yesterday providing continuous updates. This issue has now been resolved and if there is anything else we can help you with please let us know.

https://www.eir.ie/support/

Thanks,

Sarah

Davy · 13-09-2018 05:41PM

eir: Sarah wrote: »

Hi All,

Sincere apologies for the inconvenience.

We did update our eir support page yesterday providing continuous updates. This issue has now been resolved and if there is anything else we can help you with please let us know.

https://www.eir.ie/support/

Thanks,

Sarah

Do you know what exactly caused the issue Sarah?

Cant make/receive calls

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