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TUI overnight delay

  • 12-09-2018 8:21am
    #1
    clarkej5
    Registered Users, Registered Users 2 Posts: 26 ✭


    Hi all, just back from a package holiday with TUI in Sunny beach. Our flight was meant to depart sept 10th at 1am. There was a technical difficulty with the plane. TUI put us up in a hotel with breakfast and lunch. We then departed at 5pm.

    Does anyone know what we are entitled to considering we were put up?

    Thanks


Comments

  • #2
    Under His Eye
    Closed Accounts Posts: 907 ✭✭✭Under His Eye


    You would still be entitled to the €250 EU 261 compensation for the delay.


  • #3
    banie01
    Registered Users, Registered Users 2 Posts: 17,294 ✭✭✭✭banie01


    Claim the EU261 compensation and any other incurred costs.
    Don't hold your breathe waiting for TUI to respond however, their flight delay team have a 56 day response time and their complaints team have a stated 28day reply window but recent experience puts that at actually 64days.


  • #4
    billie1b
    Registered Users, Registered Users 2 Posts: 3,820 ✭✭✭billie1b


    Under His Eye wrote: »
    You would still be entitled to the €250 EU 261 compensation for the delay.

    Think it’s up to the €600 range because it was over 1500km


  • #5
    Under His Eye
    Closed Accounts Posts: 907 ✭✭✭Under His Eye


    Indeed, it is 2761 km as per the great circle mapper.


  • #6
    cocoman
    Registered Users, Registered Users 2 Posts: 1,105 ✭✭✭cocoman


    clarkej5 wrote: »
    Hi all, just back from a package holiday with TUI in Sunny beach. Our flight was meant to depart sept 10th at 1am. There was a technical difficulty with the plane. TUI put us up in a hotel with breakfast and lunch. We then departed at 5pm.

    Does anyone know what we are entitled to considering we were put up?

    Thanks

    If your flight was delayed over 4 hours and the distance to destination airport is greater than 1500km (and less than 3500Km) you would be entitled to €400 per person. This would be claimed from the airline which may not necessarily have been TUI. What airline did you travel with?


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  • #7
    Remothenemo
    Registered Users, Registered Users 2 Posts: 16 ✭Remothenemo


    cocoman wrote: »
    If your flight was delayed over 4 hours and the distance to destination airport is greater than 1500km (and less than 3500Km) you would be entitled to €400 per person. This would be claimed from the airline which may not necessarily have been TUI. What airline did you travel with?


    Tui has there own airline. In dublin they use a sunwings's aircraft.


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