Eir Fibre/phone line installation issues

Burgo

Hi There,

We are having phoneline trouble and this impacts us getting fibre to the home.
So we live in our house (privately owned) in a small council estate in a rural village for a year now. We can get fibre to the home from work, there's just a problem to that: we don't have a working phoneline on our land.
The previous owner was an incompetent DIY freak and built a small porch a few years ago. One of our neighbours is his son and he told us what happened. He skipped the line and paved over it, so we have a good 2 tons of concrete on the former phone line, he hooked his up with the neighbours next door and left it like that ever since.
So our phoneline currently comes in via the neighbours box with a shoddy cable running under the decking in front of the house.
Now the neighbouring house is still council owned and the couple living in it, lovely as they are, are elderly and I'm worried if we stay hooked up there and someone new moves in, they could cut our line and there's nothing we can do.


We had up unti recently been getting phone/Internet from Sky, but when the contract was up decided to avail of Eir FTTH. We have had a few visits now from KN group, and calls with Eir.

The engineers from KN seem to indicate that it was a case of digging a trench and laying a new phone. 
Eir on the other hand have said its a blocked duct and that we should incur the cost of laying the new line. Under the Universial Service Obligation Eir are required to provide a phone line to our property, it wouldnt matter to us if it was overhead wire or underground. 

Can we get some more information please? and get a move on.
Our first bill is due next week, yet we have neither phone nor broadband.

eir: Tracey

Burgo wrote: »

Hi There,

We are having phoneline trouble and this impacts us getting fibre to the home.
So we live in our house (privately owned) in a small council estate in a rural village for a year now. We can get fibre to the home from work, there's just a problem to that: we don't have a working phoneline on our land.
The previous owner was an incompetent DIY freak and built a small porch a few years ago. One of our neighbours is his son and he told us what happened. He skipped the line and paved over it, so we have a good 2 tons of concrete on the former phone line, he hooked his up with the neighbours next door and left it like that ever since.
So our phoneline currently comes in via the neighbours box with a shoddy cable running under the decking in front of the house.
Now the neighbouring house is still council owned and the couple living in it, lovely as they are, are elderly and I'm worried if we stay hooked up there and someone new moves in, they could cut our line and there's nothing we can do.


We had up unti recently been getting phone/Internet from Sky, but when the contract was up decided to avail of Eir FTTH. We have had a few visits now from KN group, and calls with Eir.

The engineers from KN seem to indicate that it was a case of digging a trench and laying a new phone. 
Eir on the other hand have said its a blocked duct and that we should incur the cost of laying the new line. Under the Universial Service Obligation Eir are required to provide a phone line to our property, it wouldnt matter to us if it was overhead wire or underground. 

Can we get some more information please? and get a move on.
Our first bill is due next week, yet we have neither phone nor broadband.

Hi Burgo, 

I'm very sorry to hear about the ongoing issues you are having with your service. I understand this is frustrating.

If you PM me your account number, full name on the account, email address and date of birth and I'll have a look into this and get clarification on it for you.

Thanks 

Tracey 

babi-hrse

If ya wanted to be really cheeky.
You could try hire out a consaw and cut a groove down to the junction box lay a pvc pipe and concrete it back in before the council notice.
Leave two drawstrings in one for copper and the other for the fibre.
If it's overhead you could just request a pole gets droppedto run the line overhead.

eir: Sarah

Hi Burgo,

Tracey has responded to your PM. We have requested more information in relation to the site survey from KN in order to advise of all possibilities in terms of the line installation.

We will update you as soon as we know more.

Thanks,

Sarah