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Unlimited FTTH

  • 08-09-2018 8:26am
    #1
    Decoda
    Registered Users, Registered Users 2 Posts: 981 ✭✭✭


    Hi,

    I'm an Eir FTTH broadband customer for approx 9 months and would like to discuss my contract and the fact that my unlimited broadband is in fact capped at 1TB yet new customers can avail of a totally unlimited uncapped service. I too would llike to avail of this totally unlimited cap free service.

    Decoda


Comments

  • #2
    paul29163
    Registered Users, Registered Users 2 Posts: 24 ✭paul29163


    Decoda wrote: »
    Hi,

    I'm an Eir FTTH broadband customer for approx 9 months and would like to discuss my contract and the fact that my unlimited broadband is in fact capped at 1TB yet new customers can avail of a totally unlimited uncapped service. I too would llike to avail of this totally unlimited cap free service.

    Decoda
    Hi,

    As with Decoda above, I would also like to avail of Uncapped unlimited OR Unlimited Uncapped service. Customer for over 10 years now and  shocked with this deception,

    Paul H


  • #3
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Decoda wrote: »
    Hi,

    I'm an Eir FTTH broadband customer for approx 9 months and would like to discuss my contract and the fact that my unlimited broadband is in fact capped at 1TB yet new customers can avail of a totally unlimited uncapped service. I too would llike to avail of this totally unlimited cap free service.

    Decoda


    Hi all,

    Apologies for the delay in getting back to you, I was waiting on confirmation from senior management before confirming.

    I can now confirm you can avail of our unlimited plan through our customer care team on 1901. They have been briefed on this and will now be processing the relevant changes upon your request. It is important to note that this is not an automatic change over therefore you will need to request this via 1901. Our representatives will address any queries you may have and also brief you on the exact procedure.

    Thanks

    Tracey


  • #4
    Decoda
    Registered Users, Registered Users 2 Posts: 981 ✭✭✭Decoda


    Thanks for the update Tracey. I tried to contact Eir this afternoon via 1901 but had to give up after 22 minutes on hold. I'll try again in the morning.

    Decoda


  • #5
    Decoda
    Registered Users, Registered Users 2 Posts: 981 ✭✭✭Decoda


    Tracey,

    Just spent 14 minutes waiting after dialing 1901 only for the customer rep to say that there is nothing that can be done for the removal of the cap for existing customers. The only way for my cap to be removed is for me to change packages and start a new 18 month contract. The customer rep is not aware of any changes allowing existing customers to avail of a totally unlimited broadband service without creating a new contract.

    Can you clarify what changes are proposed for existing customers and if a new contract is required?

    Regards

    Decoda 


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