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Credit card query

  • 06-09-2018 1:02pm
    #1
    caramel08
    Registered Users, Registered Users 2 Posts: 32 ✭


    Hi,
    My credit card was used fraudulently online recently and BOI alerted me and said that my card would be cancelled and a new one issued. As it happens my card was due to expire at the end of September 2018 anyway. Yesterday I received two cards : one to replace the old cancelled card and the new one I was due to receive anyway.

    How do I cancel one of these and which one should be cancelled?

    Thanks


Comments

  • #2
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Hi caramel08

    Thanks for getting in touch with us here.

    We're sorry to hear you have been a recent victim of fraud. Our Card Team will need to check which card is invalid and cancel it for you. Would you like us to send you a Private Message and we'll arrange for an Advisor to give you a call?

    Many Thanks
    Alison


  • #3
    caramel08
    Registered Users, Registered Users 2 Posts: 32 ✭caramel08


    Bank of Ireland: Alison wrote: »
    Hi caramel08

    Thanks for getting in touch with us here.

    We're sorry to hear you have been a recent victim of fraud. Our Card Team will need to check which card is invalid and cancel it for you. Would you like us to send you a Private Message and we'll arrange for an Advisor to give you a call?

    Many Thanks
    Alison
    Hi Alison, thanks for getting back to me.

    I've contacted them so it's resolved now.

    Thanks


  • #4
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Hi caramel08

    That's great to hear, really appreciate the update.

    Alison


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