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Eir sold me wrong package

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  • 05-09-2018 9:49pm
    #1
    rob808
    Registered Users Posts: 2,311 ✭✭✭


    Hi I have FTTH of Eir I have it a year I was on the old package Eir extreme with 1TB.I saw Eir was then doing unlimited package broadband ultra with no FUP .

    I decided to get it and add phone €65.99. I order it through online chat saying I wanted the broadband ultra with no fup.He said yea €65.99.I rang Eir to make sure I had cancel letter ready the girl on phone said yea your on unlimited with no fup. I got my bill today and saw I was on the old Eir extreme that I was on already with my old contract with 1TB I got charge €5 thank god I didn't go mad downloading.I should had being on broadband ultra can any help me to what i can do. Would I be able to break my contract with Eir because they lied and sold me the same package with 1TB limit.


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    #2
    m99T
    Registered Users Posts: 353 ✭✭m99T


    All of their conversations are recorded.

    Call 1901 and go to sales, ask for a supervisor, speak to him and have him open a case for your account. Once done you can get your contract sorted out and either fixed to no FUP or cancelled.


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