How Much???

macadam · 2018-09-04 18:57:48

Can I find out the cost of all the calls I made to EIR regarding an issue with fibre installation back in March, as its virtually impossible to get an answer from anyone in this Company, are they all dummies or maybe they are not supposed to talk to the people who help pay their wages. Is there an ombudsman that can be…

04-09-2018 06:57PM

#1

macadam

Registered Users, Registered Users 2 Posts: 2,684 ✭✭✭

Join Date: October 2008

Posts: 2488

Can I find out the cost of all the calls I made to EIR regarding an issue with fibre installation back in March, as its virtually impossible to get an answer from anyone in this Company, are they all dummies or maybe they are not supposed to talk to the people who help pay their wages. Is there an ombudsman that can be contacted regarding the lack of customer service from this shocking appalling company.

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#2 05-09-2018 08:03AM

eir: Sarah

Closed Accounts Posts: 375 ✭✭

Join Date: March 2018

Posts: 374

Hi Macadam,

I'm sorry to hear you feel this way. The majority of our phone numbers with the exception of Technical support would be freephone however any charges for calls should be listed on your phone bill. Comreg would regulate telecommunications and I have linked them below however if there is anything that we can help you with here please let us know.

https://www.comreg.ie/

Thanks,

Sarah

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