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Eir app and general access online

  • 02-09-2018 3:56pm
    #1
    ssmith6287
    Registered Users, Registered Users 2 Posts: 1,341 ✭✭✭


    I have both my mobile and by broadbsnd / tv with eir. I cant access the app or my online profile. The last time i queried this i was told it was because i have 2 accounts on 1 email and it was very complicated. It would take a few days to fix. That was around last october. Nearly a year on and i still have no access. Any chance of having a look


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  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    ssmith6287 wrote: »
    I have both my mobile and by broadbsnd / tv with eir. I cant access the app or my online profile. The last time i queried this i was told it was because i have 2 accounts on 1 email and it was very complicated. It would take a few days to fix. That was around last october. Nearly a year on and i still have no access. Any chance of having a look
    Hi ssmith6287, 

    I'm sorry to hear that you are still experiencing issues with your my eir service. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you here.

    Thanks

    Tracey 


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