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I can't access the emergency number to notify of a possible security problem with my

  • 31-08-2018 6:25pm
    #1
    annerivendell
    Registered Users, Registered Users 2 Posts: 2 ✭


    I'm trying to reach BOI via the emergency number to report a possible security problem with my 365 online login. But when I "press 2" as requested, I keep getting the response "you have not chosen a valid number" I've tried several times. 


Comments

  • #2
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    annerivendell wrote: »
    I'm trying to reach BOI via the emergency number to report a possible security problem with my 365 online login. But when I "press 2" as requested, I keep getting the response "you have not chosen a valid number" I've tried several times. 
    Hi there, 

    Thanks for getting in touch with us here. 
    Can I ask if you have tried this number on a different phone as it maybe that the phone you are calling from may not have a dial tone which means that it can't select the option. 
    If you can try a different phone and let us know here if this works for you. 

    Thanks again, 
    Darren.  


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