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my eir

  • 30-08-2018 5:15pm
    #1
    exaisle
    Registered Users, Registered Users 2 Posts: 2,675 ✭✭✭


    I've recently gotten eir fibre broadband and went to my.eir to logon.

    The logon page asks for my mobile or broadband number...when I enter it (it's an 01 number) the page tells me it should be 10 digits....but I'm sure it only has 9.


    Any ideas?

    E


Comments

  • #2
    exaisle
    Registered Users, Registered Users 2 Posts: 2,675 ✭✭✭exaisle


    By way of further explanation...when I signed up and the installation  commenced I got an eleven digit number by SMS that said "your eir broadband reference nuber 1234_1234567 is now active. Pluase use this number when registering for My eir...."

    OK folks....Where do I use that number? When I try to register for My eir, the page asks for an 8 digit number, not an 11 digit number which is what I have. I can't view my bill to see my account number because I signed up for online billing and I can't log on to My eir.

    This sounds like typical large organisation cluster-f**k...left hand...right hand...etc! I'd appreciate a bit of support here!! :-)

    A reply would be appreciated.

    E.


  • #3
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    exaisle wrote: »
    By way of further explanation...when I signed up and the installation  commenced I got an eleven digit number by SMS that said "your eir broadband reference nuber 1234_1234567 is now active. Pluase use this number when registering for My eir...."

    OK folks....Where do I use that number? When I try to register for My eir, the page asks for an 8 digit number, not an 11 digit number which is what I have. I can't view my bill to see my account number because I signed up for online billing and I can't log on to My eir.

    This sounds like typical large organisation cluster-f**k...left hand...right hand...etc! I'd appreciate a bit of support here!! :-)

    A reply would be appreciated.

    E.
    Hi exaisle, 

    I'm sorry to hear this. 

    When you signed up with us you should have received a welcome email with your account number enclosed, this is an 8 digit number. 

    If you have not received this, feel free to PM me your landline or mobile number, full name on the account, email address and date of birth and I'll clarify this for you.  

    Thanks 

    Tracey 


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