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https://www.eir.ie/mobile/bill-pay/upgrades/

  • 29-08-2018 7:00pm
    #1
    Rockin
    Registered Users, Registered Users 2 Posts: 495 ✭✭


    Entering my number here leads to 
    [font=eir-medium-web, "Arial Medium"]Sorry, we cannot process your upgrade online. Please go in store or call 1800 303 634[/font]

    That number doesn't work - "this number is no longer in service"

    Is there a team to report this to?


Comments

  • #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi Rockin,

    Thanks so much for bringing this to our attention. I have raised this with the online team and it should be updated very soon.

    In the meantime you can call our customer care team on 1800 69 00 00 and they will assist you further.

    Thanks,

    Sarah


  • #3
    Rockin
    Registered Users, Registered Users 2 Posts: 495 ✭✭Rockin


    eir: Sarah wrote: »
    Hi Rockin,

    Thanks so much for bringing this to our attention. I have raised this with the online team and it should be updated very soon.

    In the meantime you can call our customer care team on 1800 69 00 00 and they will assist you further.

    Thanks,

    Sarah

    Sarah

    I was just given the same number from the CS Agent. This looks like it needs updating on a wider level.


  • #4
    Rockin
    Registered Users, Registered Users 2 Posts: 495 ✭✭Rockin


    Being told today on chat Sorry, XXX. We don't have a loyalty team for upgrade if you wish to upgrade, I'll check with your upgrade eligible date and transfer the chat to our sales team who will help you with that.


  • #5
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi Rockin,

    I apologise for the confusion here. If you wish to upgrade you can contact our sales team who will assist you with this on 1800 773729.

    Thanks,

    Sarah


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