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Chat/support not working?

  • 23-08-2018 6:31pm
    #1
    Dick Rimmington
    Registered Users, Registered Users 2 Posts: 57 ✭✭


    I'm having some problems with my account this evening and was trying to use the chat function on the eir website but it seems to be down?!

    Any chance somebody could contact me through pm here regarding data plan and data add-on problems?


Comments

  • #2
    Dick Rimmington
    Registered Users, Registered Users 2 Posts: 57 ✭✭Dick Rimmington


    Ok the chat works. Been going in circles for an hour so far. Lots of copy/paste replies. I just need to know how much I am currently being charged for data.


  • #3
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi there,

    Thanks for getting in touch. If you log into your Myeir account linked below then you can view this information there. If you have never logged in or registered then you will need to do so first.

    https://my.eir.ie/login

    Thanks,

    Sarah


  • #4
    Dick Rimmington
    Registered Users, Registered Users 2 Posts: 57 ✭✭Dick Rimmington


    eir: Sarah wrote: »
    Hi there,

    Thanks for getting in touch. If you log into your Myeir account linked below then you can view this information there. If you have never logged in or registered then you will need to do so first.

    https://my.eir.ie/login

    Thanks,

    Sarah

    I have tried this during the chat last night but it says that my number is no longer active.
    When I mentioned this to the representative it was completely ignored.


  • #5
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Dick Rimmington wrote: »
    eir: Sarah wrote: »
    Hi there,

    Thanks for getting in touch. If you log into your Myeir account linked below then you can view this information there. If you have never logged in or registered then you will need to do so first.

    https://my.eir.ie/login

    Thanks,

    Sarah

    I have tried this during the chat last night but it says that my number is no longer active.
    When I mentioned this to the representative it was completely ignored.
    Hi Dick Rimmington, 

    Feel free to PM me your mobile, PIN, full address and email address and I'll check this for you. 

    Thanks 

    Tracey 


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