Getting flight delay compensation in a package holiday

vgf1995

Hi,

Last month, I flew from BCN to AMS with my partner. We flew with Vueling airlines. I've searched the legislation and know we are entitled to the 250euro compensation as per EU guidelines, as our flight was delayed by longer than 3 hours, and the reason given was that they were waiting for a member of the cabin crew to arrive.

The issue is, when I go to fill in the claim form on Vueling's website, they need our flight booking number and we don't have that, as we booked a package holiday with Sunweb.nl. My partner has been on to Sunweb, but they say they don't have a flight booking number for us. Now we're stuck. I don't want to have to put a claim through one of those third-party websites that take a cut of the compensation, but I'm not sure what else to do.

Any advice?

goingnowhere

Do you have the boarding cards?

The booking reference (typically 6-8 characters) might be on the board card but is also hidden in the barcode
The ticket number 13/14 digits may also be printed on the boarding card and in the barcode


So smart phone app which can read PDF417 barcodes

vgf1995

Hi,

thanks for your help. I just tried what you suggested but the barcode on the boarding card is a bit faded so it didn't read it well.

k123456

Try using the flight number, contact Spanish Aviation authorties

While you on the phone to them ask them to email you confirmation, that the flight was delayed by greater than three hours

https://www.aviationreg.ie/air-passenger-rights/eueea-enforcement-bodies.212.html

Your booking number might be in your email