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Amazon return. Item already delivered back. No refund.

  • 20-08-2018 1:04pm
    #1
    PixelTrawler
    Registered Users, Registered Users 2 Posts: 2,300 ✭✭✭


    Hi

    Anyone have any experience of returning an item to amazon via an post?
    How long does it take normally for the refund to pay out. I opted to take a gift card. Amazon support guy said the refund would pay out as soon as its scanned by the courier.

    Its been delivered by An Post over a week now and no refund has paid out. Trying to find out how to contact amazon support... The option is gone now on the returned item.

    Is there a phone number of email address anyone knows of??


Comments

  • #2
    Virtanen
    Closed Accounts Posts: 1,288 ✭✭✭Virtanen


    https://www.amazon.co.uk/gp/help/customer/contact-us/

    Have you received notification from Amazon that they received the item? Are you sure it was it sold directly by Amazon or was it a Marketplace seller?


  • #3
    PixelTrawler
    Registered Users, Registered Users 2 Posts: 2,300 ✭✭✭PixelTrawler


    Virtanen wrote: »
    https://www.amazon.co.uk/gp/help/customer/contact-us/

    Thanks, finally found a contact us text box a while ago but had to set chrome to pretend to be a mobile phone to find it. I could not find it anywhere on non mobile pages.


  • #4
    Virtanen
    Closed Accounts Posts: 1,288 ✭✭✭Virtanen


    It is a little bit hidden away alright

    For future reference, it's 'Help' below the search bar, 'Need More Help?' at the bottom of the list of options, and then 'Contact Us' :)


  • #5
    PixelTrawler
    Registered Users, Registered Users 2 Posts: 2,300 ✭✭✭PixelTrawler


    Virtanen wrote: »
    It is a little bit hidden away alright

    For future reference, it's 'Help' below the search bar, 'Need More Help?' at the bottom of the list of options, and then 'Contact Us' :)

    Lovely, thanks for the help! Appreciated


  • #6
    Varik
    Registered Users, Registered Users 2 Posts: 12,561 ✭✭✭✭Varik


    Same happened to me, was able to get the tracking info off that pre paid sheet and seen that it was delivered but still showing as not on Amazon.

    Gave that info to amazon chat and was sorted quickly.


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