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Missing sky channel

  • 11-08-2018 2:44pm
    #1
    Ladyinthedark
    Registered Users, Registered Users 2 Posts: 635 ✭✭✭


    The mother in law is missing keep it country from her sky q but they sent a technician out and he can’t get it and my partner put in the code but that didn’t work is there anyone out there that can help now I’m wondering if because haven’t no broadband would be an issue thanks


Comments

  • #2
    Atlantic Dawn
    Registered Users, Registered Users 2 Posts: 85,046 ✭✭✭✭Atlantic Dawn
    GDY151


    Is the channel missing from the listings or showing in the listings but no picture?

    Has she tried turning off the box completely from the mains and turning it back on again?


  • #3
    dxhound2005
    Registered Users, Registered Users 2 Posts: 21,986 ✭✭✭✭dxhound2005


    Keep it Country is a weak signal even on my 1.1 metre dish. Most transponders are around 13 to 15 dB, some are as high as 20 dB signal strength. Keep it Country is 9.2 dB. Small dishes might struggle to get enough signal.


  • #4
    Ladyinthedark
    Registered Users, Registered Users 2 Posts: 635 ✭✭✭Ladyinthedark


    Atlantic Dawn wrote: »
    Is the channel missing from the listings or showing in the listings but no picture?

    Has she tried turning off the box completely from the mains and turning it back on again?

    Yes she even had an engineer out and he couldn’t get it .what do you think is the solution would sky make a deduction based on the fact you can’t receive one channel .


  • #5
    Ladyinthedark
    Registered Users, Registered Users 2 Posts: 635 ✭✭✭Ladyinthedark


    dxhound2005 wrote: »
    Keep it Country is a weak signal even on my 1.1 metre dish. Most transponders are around 13 to 15 dB, some are as high as 20 dB signal strength. Keep it Country is 9.2 dB. Small dishes might struggle to get enough signal.

    So are you saying with the sky equipment that it’s not possible to view the channel a few doors down the road can receive it perfectly it’s very odd I have never came across this


  • #6
    dxhound2005
    Registered Users, Registered Users 2 Posts: 21,986 ✭✭✭✭dxhound2005


    It needs a 60 cm dish for reliable reception in Ireland according to the map, 2G Europe. Other signals only need what is called a Sky mini dish (I think) which is 45 cm. Do you know what size of dish she has?

    http://www.flysat-beams.com/astra28-beam.php

    It is a free channel which she doesn't need to pay Sky for, but that is a different topic. It is on 11082 Horizontal on the list of frequencies.

    https://www.flysat.com/astra28.php

    She could be missing other channels as well. They are not all the same signal strength.


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