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How to escalate unsatisfactory mortgage interaction? Ombudsmen?

  • 08-08-2018 6:49pm
    #1
    redwifey
    Registered Users, Registered Users 2 Posts: 20 ✭


    Hello team

    We are currently trying to draw down mortgage fund since last TThursday. They still have not beenbeen released and we now are at rreal rrisk of being ithout a home next week. How can I escescalate sthis? We were expecting to complete this friday.

    Do I need to go to tthe financial ombudsman?


Comments

  • #2
    [Deleted User]
    Posts: 0 ✭✭✭ [Deleted User]


    You have to make an official complaint to the bank first and let them deal with it. If you skip this stage the financial ombudsman will have no interest in your complaint.


  • #3
    redwifey
    Registered Users, Registered Users 2 Posts: 20 ✭redwifey


    Thanks Tow for letting me know. I have been complaining to the bank for the last number of weeks but not officially I suppose. I'll do that today.
    Thanks for the advice.


  • #4
    [Deleted User]
    Posts: 0 ✭✭✭ [Deleted User]


    It is very important to word your complaint as such. eg.   Dear XXX, I wish to make a formal complaint about ....


  • #5
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Hi redwifey,

    Thanks for getting in touch with us here.

    We would like to help you with this, we're very disappointed to hear of the recent experience.

    We have sent you a PM, can you reply back and we'll escalate this for you?

    Many Thanks
    Alison


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