Retention offer issue

ballyargus · 08-08-2018 8:41am #1

Hi there. I was made an offer by your loyalty team almost two weeks ago.

The handset requested was not available at the time. I was told the offer would be held for me until the Monday.

I called last Monday and the offer had changed. It had increased by a tenner a month. I was told then that this would have to be reviewed. I've heard nothing since.

I have a recording of the initial offer. Keen to stay with Eir but would like this resolved asap.

eir: Thomas · 08-08-2018 8:42am

ballyargus wrote: »

Hi there. I was made an offer by your loyalty team almost two weeks ago.

The handset requested was not available at the time. I was told the offer would be held for me until the Monday.

I called last Monday and the offer had changed. It had increased by a tenner a month. I was told then that this would have to be reviewed. I've heard nothing since.

I have a recording of the initial offer. Keen to stay with Eir but would like this resolved asap.

Hi ballyargus ,

If you PM me your full name and your account number I would be happy to look into this for you.

Thanks

Thomas

ballyargus · 08-08-2018 8:45am

Sent

eir: Thomas · 08-08-2018 8:48am

ballyargus wrote: »

Sent

I have recieved your PM and I will respond shortly.

Thanks

Thomas

Retention offer issue

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