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Last Week's Top Five Queries (30.07.2018 - 05.08.2018)

  • 07-08-2018 12:26pm
    #1
    Irish Water: Niamh
    Company Representative Posts: 222 Verified rep ✭


    1. Repair works are my area are complete however the road/footpath surface is now uneven. How can I report this?
    If there have been recent Irish Water repair works in your area and now the road/footpath surface has been left uneven, please send us a PM with the below details and we can follow up with the relevant department:
    - Your name;
    - The location/address; and
    - Details of when the works took place.

    2. Can commercial businesses use power washers/hoses?
    The Hosepipe Ban only applies to domestic users.
    The ban does not apply to commercial customers as their business may have a dependency on water for their livelihood. The ban doesn’t apply to commercial use except for a number of specific prohibited uses such as watering gardens and filling fountains, swimming pools and artificial ponds.
    If your business involves power-washing patios/buildings, then the Hosepipe Ban does not currently prohibit that use.
    However, we urge businesses to reduce and conserve as much as possible at this time.

    3. Can Irish Water check if I have a leak at my property?
    Would you mind sending a PM with the following information and we will be happy to look into this for you?
    - Name;
    - Address; and
    - Contact number

    4. How can I report an individual who is in breach of the Hosepipe Ban?
    If you wish to report an individual who is in breach of the Hosepipe Ban, please send us a PM with the address of the property where the breach occurred and details of what happened. Irish Water will investigate these reports.

    5. I am still waiting on my refund. Can I get an update?
    Please PM us the following details and we will follow up with our Billing Department:
    - Full name;
    - Contact Number;
    - Account Number;
    - WPRN; &
    - Full address.


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