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Unable to login to my account

  • 06-08-2018 3:12pm
    #1
    Registered Users, Registered Users 2 Posts: 5


    I am unable to login to my account, even though my details are correct (I am sure of it and I've tried resetting my password many times), but I get an account login error. My account is a mobile only account


Comments

  • Registered Users, Registered Users 2 Posts: 29,430 ✭✭✭✭looksee


    I had that issue, turned out my account number had changed after signing up to fibre, so if you have not logged in for a couple of years it could be that.


  • Registered Users, Registered Users 2 Posts: 1,248 ✭✭✭kbell


    looksee wrote: »
    I had that issue, turned out my account number had changed after signing up to fibre, so if you have not logged in for a couple of years it could be that.

    This ^^^^
    I had same issue when trying to set up eir sports on my skybox and eir’s system wouldn’t accept my account number.
    After getting onto live chat, turns out it had changed when I upgraded to efibre a few years back.


  • Registered Users, Registered Users 2 Posts: 5 Re_Evolution7


    looksee wrote: »
    I had that issue, turned out my account number had changed after signing up to fibre, so if you have not logged in for a couple of years it could be that.
    I only got eir like 3 weeks ago


  • Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    I am unable to login to my account, even though my details are correct (I am sure of it and I've tried resetting my password many times), but I get an account login error. My account is a mobile only account
    Hi Re_Evolution7 ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    If you PM me your full name and your account number I would be happy to look into this for you.

    Thanks

    Thomas


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