Switched Accounts. Still receiving bills after cancelling old account multiple times

Seweryn

Hello,

I have decided to post here with a few problems I am experiencing for the last 6 months as I can't get them resolved by calling Eir Customer Care.
Just to let you know, I am your continuous customer since 2005.

I moved our services to the new fibre broadband earlier this year after a couple of surveys that have been carried out.  The old account was cancelled at the same time, however (after multiple calls asking about this issue) I am still receiving bills for the old account.  Can you please close my old account and stop sending me bills for it?

The second issue is the landline service - the landline is out of service for about a month.  Can you please check this also.

I would appreciate your action on this.

eir: Thomas

Seweryn wrote: »

Hello,

I have decided to post here with a few problems I am experiencing for the last 6 months as I can't get them resolved by calling Eir Customer Care.
Just to let you know, I am your continuous customer since 2005.

I moved our services to the new fibre broadband earlier this year after a couple of surveys that have been carried out.  The old account was cancelled at the same time, however (after multiple calls asking about this issue) I am still receiving bills for the old account.  Can you please close my old account and stop sending me bills for it?

The second issue is the landline service - the landline is out of service for about a month.  Can you please check this also.

I would appreciate your action on this.

Hi Seweryn,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

*If you PM me your full name and your account number, both old and new. I would be happy to look into this for you.

Thanks

Thomas