My upgrade pushed back

littelady

Hi There,

My last call to you guys I asked when my next upgrade was. Response 14thof sept i explained my phone is in bits and iI was told ok we will gibegive yyou an upgrgrade oon 14th14th of auAug. ..chanced my luck todatoday was toltold I would hhave to waiwait until nov.

I know you cut backback on early upgrades but going back on your woword is not on.

As you ccan tell frfrom my texttexts I'm iin a bad need oof a phone. I'm happy to cancel my direct debit.

eir: Thomas

littelady wrote: »

Hi There,

My last call to you guys I asked when my next upgrade was. Response 14thof sept i explained my phone is in bits and iI was told ok we will gibegive yyou an upgrgrade oon 14th14th of auAug. ..chanced my luck todatoday was toltold I would hhave to waiwait until nov.

I know you cut backback on early upgrades but going back on your woword is not on.

As you ccan tell frfrom my texttexts I'm iin a bad need oof a phone. I'm happy to cancel my direct debit.

Hi littelady ,

If you PM me your full name and your account number I would be happy to look into this for you.

Thanks

Thomas

littelady

littelady wrote: »

Hi There,

My last call to you guys I asked when my next upgrade was. Response 14thof sept i explained my phone is in bits and iI was told ok we will gibegive yyou an upgrgrade oon 14th14th of auAug. ..chanced my luck todatoday was toltold I would hhave to waiwait until nov.

I know you cut backback on early upgrades but going back on your woword is not on.

As you ccan tell frfrom my texttexts I'm iin a bad need oof a phone. I'm happy to cancel my direct debit.

So boardsies....the outcome is; eir will not honour their word and will not process early upgrades even when promised.

Not a happy customer. ...over 15 years with meteor-eir 

eir: Thomas

littelady wrote: »

littelady wrote: »

Hi There,

My last call to you guys I asked when my next upgrade was. Response 14thof sept i explained my phone is in bits and iI was told ok we will gibegive yyou an upgrgrade oon 14th14th of auAug. ..chanced my luck todatoday was toltold I would hhave to waiwait until nov.

I know you cut backback on early upgrades but going back on your woword is not on.

As you ccan tell frfrom my texttexts I'm iin a bad need oof a phone. I'm happy to cancel my direct debit.

So boardsies....the outcome is; eir will not honour their word and will not process early upgrades even when promised.

Not a happy customer. ...over 15 years with meteor-eir 

I completely understand your frustrations at this time.

I'm sorry it's not better news.

Thanks

Thomas

Masala

So.... good time to move then. You a brand customer for someone else.. so they might do a good deal. You got 3 months now to shop around.