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Incoming call block

  • 31-07-2018 05:11PM
    #1
    Av8or
    Registered Users, Registered Users 2 Posts: 66 ✭✭


    We have been onto Eir Customer Service (?) three times in the past few days to get an incoming call block on our PSTN line (multitude of nuisance calls). Three times we have been told it has been done (last week, it would take 24 hours) yet, STILL, the incoming call block is not in place!!! Seriously, how difficult is it???


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Av8or wrote: »
    We have been onto Eir Customer Service (?) three times in the past few days to get an incoming call block on our PSTN line (multitude of nuisance calls). Three times we have been told it has been done (last week, it would take 24 hours) yet, STILL, the incoming call block is not in place!!! Seriously, how difficult is it???
    Hi Av8or ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Unfortunately, we do not deal with issues such as this through this channel. I would reccomend getting in contact with our support team on 1901 to have this investigated further.

    Thanks

    Thomas


  • #3
    Av8or
    Registered Users, Registered Users 2 Posts: 66 ✭✭Av8or


    eir: Thomas wrote: »
    Av8or wrote: »
    We have been onto Eir Customer Service (?) three times in the past few days to get an incoming call block on our PSTN line (multitude of nuisance calls). Three times we have been told it has been done (last week, it would take 24 hours) yet, STILL, the incoming call block is not in place!!! Seriously, how difficult is it???
    Hi Av8or ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Unfortunately, we do not deal with issues such as this through this channel. I would reccomend getting in contact with our support team on 1901 to have this investigated further.

    Thanks

    Thomas
    Hi Thomas,

    When we have been told, by Customer Service, that it has been done THREE times (but hasn't - after hours on the phone), is there really any point? Can I ask what it is you do through this channel if escalating support issues isn't one of them?

    Av8or


  • #4
    kbell
    Registered Users, Registered Users 2 Posts: 1,248 ✭✭✭kbell


    Can you not just do it through whatever handset you’re using? then you have the option of lifting the block yourself whenever you want.


  • #5
    Av8or
    Registered Users, Registered Users 2 Posts: 66 ✭✭Av8or


    kbell wrote: »
    Can you not just do it through whatever handset you’re using? then you have the option of lifting the block yourself whenever you want.
    We require all incoming calls to be blocked (this is our PSTN line used for broadband) and we only make outgoing calls from that handset. I am unaware of a shortcode that allows that from the handset.


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