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First fix repair question

  • 30-07-2018 4:10pm
    #1
    Alun
    Registered Users, Registered Users 2 Posts: 21,506 ✭✭✭✭


    We haven't been contacted by IW regarding a leak, but during the recent dry period it has become apparent that there may be a leak of sorts in our front garden.

    There is a small patch of very bright green long grass on our lawn just outside the house, and I can't think of any other reason how this may have come about.


    Do we still qualify for the first fix scheme in this case, or do we need to engage the services of a private leak detection company?

    Our monthly usage for two adults is currently around 10k litres a month if that helps.


Comments

  • #2
    Irish Water: Agata
    Company Representative Posts: 254 Verified rep ✭Irish Water: Agata


    Hi there,

    Thank you for getting in touch.

    You can see more information about the First Fix scheme here.

    If you have an Irish Water meter installed on your property would you mind sending a PM with the following details:

    - Name;
    - Address; and
    - Contact number

    Thanks in advance,
    Agata


  • #3
    Alun
    Registered Users, Registered Users 2 Posts: 21,506 ✭✭✭✭Alun


    Thanks, yes, I'd already read that page but it seems to be only for people that IW have contacted, hence my question. I'll PM you my details as requested.


  • #4
    Irish Water: Agata
    Company Representative Posts: 254 Verified rep ✭Irish Water: Agata


    Hi there,

    You are very welcome.:)

    Once we receive your PM a member of the team will be happy to assist.

    Thanks,
    Agata


  • #5
    Shanna_99
    Registered Users, Registered Users 2 Posts: 1 ✭Shanna_99


    Irish Water: Agata wrote: »
    Hi there,

    You are very welcome.:)

    Once we receive your PM a member of the team will be happy to assist.

    Thanks,
    Agata
    Hi

    Under the First Fix scheme is there an average waiting time between signing the consent form for the repair (after contractor investigated the leak) & the leak being repaired?

    In my case I signed the consent form 1 month ago but have not heard from the contractor yet?

    Thanks


  • #6
    Irish Water: Mairead
    Closed Accounts Posts: 709 ✭✭✭Irish Water: Mairead


    Hi Shanna_99,
    Shanna_99 wrote: »
    Hi

    Under the First Fix scheme is there an average waiting time between signing the consent form for the repair (after contractor investigated the leak) & the leak being repaired?

    In my case I signed the consent form 1 month ago but have not heard from the contractor yet?

    Thanks
    Thanks for getting in touch.

    This is determined on a case by case basis and there is no exact timeframe available.

    However, if you PM the following details, we can check the status of your repair:

    - Name;
    - Address;
    - Contact number; and
    - WPRN

    Thanks,
    Mairead


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