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Two accounts in my Eir app

  • 30-07-2018 12:59pm
    #1
    NeitherJohn
    Registered Users, Registered Users 2 Posts: 625 ✭✭✭


    Hi there

    I changed plan a few weeks back. 

    I keep on getting a bill for-€9.56 relating to my old plan and the old plan is still appearing in my eir app.

    How can I get that money owed to me and how can I get rid of the old account from the app?

    It's annoying having both of them in the app...

    Thanks

    John


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    NeitherJohn wrote: »
    Hi there

    I changed plan a few weeks back. 

    I keep on getting a bill for-€9.56 relating to my old plan and the old plan is still appearing in my eir app.

    How can I get that money owed to me and how can I get rid of the old account from the app?

    It's annoying having both of them in the app...

    Thanks

    John
    Hi NeitherJohn ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    *If you PM me your full name and your account number I would be happy to look into this for you.

    Thanks

    Thomas


  • #3
    NeitherJohn
    Registered Users, Registered Users 2 Posts: 625 ✭✭✭NeitherJohn


    Hi Thomas

    PM sent.


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    NeitherJohn wrote: »
    Hi Thomas

    PM sent.
    I have received your PM and I will reply shortly.

    Thanks

    Thomas


  • #5
    jack presley
    Closed Accounts Posts: 13,687 ✭✭✭✭jack presley


    eir: Thomas wrote: »
    I have received your PM and I will reply shortly.

    Thanks

    Thomas

    I have two accounts in my app too. One is from a prepay sim I bought for my brother when he was visiting from America. He only used it field 2 weeks then it was dumped. That was around 3-4 years ago and when I rang up to get it removed from the app I was told it couldn’t be done. Can it be done now?


  • #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    jack presley wrote: »
    eir: Thomas wrote: »
    I have received your PM and I will reply shortly.

    Thanks

    Thomas

    I have two accounts in my app too. One is from a prepay sim I bought for my brother when he was visiting from America. He only used it field 2 weeks then it was dumped.  That was around 3-4 years ago and when I rang up to get it removed from the app I was told it couldn’t be done. Can it be done now?
    Hi jack presley, 

    Thanks for getting in touch with us here. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll check this for you. 

    Thanks 

    Tracey 


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