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24 hours after installation still no service!!!!!!!!!

  • 21-07-2018 9:15am
    #1
    THENORTHSIDER
    Registered Users, Registered Users 2 Posts: 206 ✭✭


    Moved to eir yesterday and still no service. Told I have a fault in the house. Vodafone working perfectly well until change over!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Rang eir tech dept and automated system told me my landline number and account number aren't recognised, 


Comments

  • #2
    THENORTHSIDER
    Registered Users, Registered Users 2 Posts: 206 ✭✭THENORTHSIDER


    add insult to injury reconnected my vodafone modem because still contracted to them and as you can see Im online on boards.ie

    wonder what the fault is!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


  • #3
    kbell
    Registered Users, Registered Users 2 Posts: 1,249 ✭✭✭kbell


    Most likely a pending order installed before due date, keep using Vodafone modem until service stops,then swop out with the eir f2000.


  • #4
    THENORTHSIDER
    Registered Users, Registered Users 2 Posts: 206 ✭✭THENORTHSIDER


    kbell wrote: »
    Most likely a pending order installed before due date, keep using Vodafone modem until service stops,then swop out with the eir f2000.
    Vodafone up and running,

    what bothered me kbell was the mixed messages from the tech dept, told it would take 24 hours, there was a fault in my house, reset the modem, ring us back in 24 hours. Eventually my brain kicked in to try and use vodafone modem to end of contract date.

    Was assured by salesperson that there would be no issue in the transition period changing from vodafone to eir and i think this is where the overall issue was.


  • #5
    suave.4u
    Registered Users, Registered Users 2 Posts: 1,000 ✭✭✭suave.4u


    same thing happened to me:

    https://www.boards.ie/ttfthread/2057862279

    The team on Boards are very good and should sort you out.


  • #6
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    THENORTHSIDER wrote: »
    Moved to eir yesterday and still no service. Told I have a fault in the house. Vodafone working perfectly well until change over!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Rang eir tech dept and automated system told me my landline number and account number aren't recognised, 
    Hi THENORTHSIDER,

    I'm very sorry to hear of the issues you've been having and I apologise for any inconvenience caused.

    If you could PM me your full name, account number and date of birth I would be happy to look into this for you.

    Thanks

    Thomas


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