access to Eir Sport on mobile

gkp1

Yesterday I switched to Eir Mobile after reading the ad below on the Eir website. 
I have downloaded the app but when I attempt to log in it tells me I am not eligible?  
Can't understand why as according to the website I can get access on a mobile device simply by switching to Eir mobile?



https://www.eir.ie/sport/
Get eir sport on mobile
Switch to eir mobile and enjoy eir sport live on your mobile phone. Get FREE access to eir sport, so you can watch heart stopping action of The Premier & Champions Leagues, The Europa League and loads more.

RobiePAX

My girlfriend is Eir Mobile, out of interest I tried logging via Eir Sports app and also with http://live.eirsport.ie

Same problem. One says account is not eligible, while website says password is not correct even though same password logs in on the main Eir page to check account.

eir: Thomas

gkp1 wrote: »

Yesterday I switched to Eir Mobile after reading the ad below on the Eir website. 
I have downloaded the app but when I attempt to log in it tells me I am not eligible?  
Can't understand why as according to the website I can get access on a mobile device simply by switching to Eir mobile?



https://www.eir.ie/sport/
Get eir sport on mobile
Switch to eir mobile and enjoy eir sport live on your mobile phone. Get FREE access to eir sport, so you can watch heart stopping action of The Premier & Champions Leagues, The Europa League and loads more.

Hi gkp1,

I would recommend giving our support team a call on 1901 to have this looked into further.

Thanks

Thomas

gkp1

eir: Thomas wrote: »

gkp1 wrote: »

Yesterday I switched to Eir Mobile after reading the ad below on the Eir website. 
I have downloaded the app but when I attempt to log in it tells me I am not eligible?  
Can't understand why as according to the website I can get access on a mobile device simply by switching to Eir mobile?



https://www.eir.ie/sport/
Get eir sport on mobile
Switch to eir mobile and enjoy eir sport live on your mobile phone. Get FREE access to eir sport, so you can watch heart stopping action of The Premier & Champions Leagues, The Europa League and loads more.

Hi gkp1,

I would recommend giving our support team a call on 1901 to have this looked into further.

Thanks

Thomas

I did and they say access to Eir sport is not given unless you purchase a phone, i.e. not for SIM only plans. I cannot see this stated anywhere on the website so looks very much like false advertising to me?

RobiePAX

I believe Eir have changed all of their plans this week. That could be the reason why it didn't work before, but now it should. We are probably sitting on old plan which wasn't supported, so likely we have to move from the legacy plan to the new one to get free Eir sports.

eir: Kyle

S

gkp1 wrote: »

eir: Thomas wrote: »

gkp1 wrote: »

Yesterday I switched to Eir Mobile after reading the ad below on the Eir website. 
I have downloaded the app but when I attempt to log in it tells me I am not eligible?  
Can't understand why as according to the website I can get access on a mobile device simply by switching to Eir mobile?



https://www.eir.ie/sport/
Get eir sport on mobile
Switch to eir mobile and enjoy eir sport live on your mobile phone. Get FREE access to eir sport, so you can watch heart stopping action of The Premier & Champions Leagues, The Europa League and loads more.

Hi gkp1,

I would recommend giving our support team a call on 1901 to have this looked into further.

Thanks

Thomas

I did and they say access to Eir sport is not given unless you purchase a phone, i.e. not for SIM only plans. I cannot see this stated anywhere on the website so looks very much like false advertising to me?

Hi there gkp1

RobbiePAX is correct. eir Sport is now available on all new mobile plans, including SIMO. For all legacy plans that previously did not quality for eir Sport this will still be the case so if you would like this feature, just call 1901 and get them to move you onto one of our new plans

-Kyle