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Top up with €20 and €8 gone from credit using internet

  • 18-07-2018 07:24PM
    #1
    iga112
    Registered Users Posts: 16 ✭


    Hi,

    Just topped up with €20 today as my 15gb data ran out today.

    After been on YouTube for a while I seen that nearly €8 was taking out of the €20.

    I thought I had 15 gigabytes of data bundle simplistic and free calls also free YouTube what's going on why is it by me going on internet it's eating the €20 credit?

    Any help!
    Thanks


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    iga112 wrote: »
    Hi,

    Just topped up with €20 today as my 15gb data ran out today.

    After been on YouTube for a while I seen that nearly €8 was taking out of the €20.

    I thought I had 15 gigabytes of data bundle simplistic and free calls also free YouTube what's going on why is it by me going on internet  it's eating the €20 credit?

    Any help!
    Thanks
    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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