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Something wrong with your live chat

  • 07-07-2018 11:08am
    #1
    spix
    Registered Users, Registered Users 2 Posts: 2,577 ✭✭✭


    Every time I connect to someone on live chat, my messages wont go through, however they show up if I type something before the agent connects


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    spix wrote: »
    Every time I connect to someone on live chat, my messages wont go through, however they show up if I type something before the agent connects
    Hi spix ,

    We are aware some customers may be experiencing webchat issues, this is currently being investigated.

    Is there anything I can help you with here?

    Thanks

    Thomas


  • #3
    spix
    Registered Users, Registered Users 2 Posts: 2,577 ✭✭✭spix


    eir: Thomas wrote: »
    spix wrote: »
    Every time I connect to someone on live chat, my messages wont go through, however they show up if I type something before the agent connects
    Hi spix ,

    We are aware some customers may be experiencing webchat issues, this is currently being investigated.

    Is there anything I can help you with here?

    Thanks

    Thomas
    It worked eventually however after submitting the messages it would take around 15 seconds to show up

    Just in case Eir aren't aware of this, the issue I contacted about was the inability to apply top up to a number which had outgoing calls blocked from not topping up in time. I was told to top up within the next 30 days when I tried calling someone, I bought top up 2 days later but when I tried dialing 1741 to apply the top up it said call barring was enabled. You might want to add your top up number to a whitelist.....


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