Compensation

charlie999

I booked accommodation on Booking.com for a luxury penthouse for two weeks. It had free WiFi everywhere, bathrobes, slippers, coffee machine. Pure luxury at €160 per night.
We paid up front. That was all fine.

On arrival - the apartment was ok. There was no WiFi anywhere. There were no luxury bathrobes, slippers etc. there was no coffee machine. We had bedding and towels for four - our booking was for five.

The apartment was quite dirty to be honest and the furniture all from Ikea. No offense but a luxury penthouse is not kitted out from ikea. The bedding wasn’t even cotton! It was 50% polyester. That may seem trivial but we booked ‘luxury’.

I contacted the girl about the WiFi (we had 3 older kids 10-16) and this was one of the main reasons we booked - she ignored me. I left it a few days and messaged her again. She said I hope it isn’t a problem! It bloody well was.

I told her about the other problems and about the fact that other apartments in the same complex were available for €100/110 per night.. she ignored this. She asked me was I trying to make her company go bust. She said she made me feel welcome and wasn’t expecting an investigation.
If I want to come back I can have a discount. But that’s it.

Is there anything I can do? Legally

Sassygirl1999

charlie999 wrote: »

I booked accommodation on Booking.com for a luxury penthouse for two weeks. It had free WiFi everywhere, bathrobes, slippers, coffee machine. Pure luxury at €160 per night.
We paid up front. That was all fine.

On arrival - the apartment was ok. There was no WiFi anywhere. There were no luxury bathrobes, slippers etc. there was no coffee machine. We had bedding and towels for four - our booking was for five.

The apartment was quite dirty to be honest and the furniture all from Ikea. No offense but a luxury penthouse is not kitted out from ikea. The bedding wasn’t even cotton! It was 50% polyester. That may seem trivial but we booked ‘luxury’.

I contacted the girl about the WiFi (we had 3 older kids 10-16) and this was one of the main reasons we booked - she ignored me. I left it a few days and messaged her again. She said I hope it isn’t a problem! It bloody well was.

I told her about the other problems and about the fact that other apartments in the same complex were available for €100/110 per night.. she ignored this. She asked me was I trying to make her company go bust. She said she made me feel welcome and wasn’t expecting an investigation.
If I want to come back I can have a discount. But that’s it.

Is there anything I can do? Legally

legally you are within your rights to complain and post on the internet

rock22

I booked 18 different accommodations with Booking.com in May/June. I don't think even one was as described.

You can leave a review on the site but the accommodation owner gets to rebut you comments so it is probably not worth it.


Not sure that there is anything else you can do