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No response to fault logged - phone line dead for days

  • 05-07-2018 7:58am
    #1
    EhBenDisDonc
    Registered Users, Registered Users 2 Posts: 102 ✭✭


    Hi,
    I logged a fault using the online form last Sunday. The website displayed a message to say it had been successfully logged, but I have received no communication since, neither by email nor phone. 
    As there appears to be no way to follow on with the logged incident, I submitted a second yesterday, stating that i still have no service and expressing my disappointment with Eir's failure to respond within the promised 2 working days. 
    So I still have no landline, since Sunday. Prior to that, it was prone to crackling for months or years, and when it would crackle it tended to drop out for minutes or hours.
    Can you please check the status of my logged fault.
    Thank you,
    Declan.


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    EhBenDisDonc wrote: »
    Hi,
    I logged a fault using the online form last Sunday. The website displayed a message to say it had been successfully logged, but I have received no communication since, neither by email nor phone. 
    As there appears to be no way to follow on with the logged incident, I submitted a second yesterday, stating that i still have no service and expressing my disappointment with Eir's failure to respond within the promised 2 working days. 
    So I still have no landline, since Sunday. Prior to that, it was prone to crackling for months or years, and when it would crackle it tended to drop out for minutes or hours.
    Can you please check the status of my logged fault.
    Thank you,
    Declan.
    Hi EhBenDisDonc ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • #3
    EhBenDisDonc
    Registered Users, Registered Users 2 Posts: 102 ✭✭EhBenDisDonc


    Thank you Thomas. PM sent.


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    EhBenDisDonc wrote: »
    Thank you Thomas. PM sent.
    I have received your PM and I will reply shortly.

    Thanks

    Thomas


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