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Crutches - Ryanair/Dub Airport

  • 04-07-2018 06:06PM
    #1
    grazer
    Registered Users, Registered Users 2 Posts: 195 ✭✭


    Flying Ryanair next week (6 hrs before strike!) with a child who may be on crutches - recovering from broken ankle, boot due to come off this Friday after final hosp visit.
    Not sure she'll be able to get through airport easily.
    Two questions:
    1. if she needs assistance (i.e. wheelchair) - what's best way to organise this?
    2. if she needs to bring crutches with her (and I think she will anyway), do I need to inform Ryanair?
    Thanks

    ETA: I've emailed Special Assistance in Dublin Airport just now, and checked the website - but can't see anything about crutches. Just thought a Boardie might have this info.


Comments

  • #2
    LiamaDelta
    Registered Users, Registered Users 2 Posts: 877 ✭✭✭LiamaDelta


    Go into your booking and add on airport assistance. They'll bring you thought the airport in a golf cart or wheelchair


  • #3
    grazer
    Registered Users, Registered Users 2 Posts: 195 ✭✭grazer


    Ryanair webchat was surprisingly good on this - must have been the relief from irate customers with cancelled / threatened flight queries.
    Webchat special assistance agent (!) has allocated my husband to sit next to daughter; booking has been flagged special assistance; crutches ok for boarding and will then be put in the hold; apparently we just need to go to special assistance desk and wheelchair will be made available to us. Remains to be seen if that will all actually happen but it all looks good. Just have to find the SA desk - she didn’t really answer that question - said we couldn’t miss it! And not sure if any assistance will be available on landing - she didn’t really answer that either. Will be grand I hope.


  • #4
    conor_ie
    Hosted Moderators Posts: 1,809 ✭✭✭conor_ie


    Special Assistance is over by escalators that lead up to the Food Court in T1.. can't miss it


  • #5
    grazer
    Registered Users, Registered Users 2 Posts: 195 ✭✭grazer


    conor_ie wrote: »
    .. can't miss it

    Like she said .... 🤨


  • #6
    Fagashlil
    Registered Users, Registered Users 2 Posts: 450 ✭✭Fagashlil


    grazer wrote: »
    Ryanair webchat was surprisingly good on this - must have been the relief from irate customers with cancelled / threatened flight queries.
    Webchat special assistance agent (!) has allocated my husband to sit next to daughter; booking has been flagged special assistance; crutches ok for boarding and will then be put in the hold; apparently we just need to go to special assistance desk and wheelchair will be made available to us. Remains to be seen if that will all actually happen but it all looks good. Just have to find the SA desk - she didn’t really answer that question - said we couldn’t miss it! And not sure if any assistance will be available on landing - she didn’t really answer that either. Will be grand I hope.

    Crutches will go in the overhead locker, not the hold.


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  • #7
    grazer
    Registered Users, Registered Users 2 Posts: 195 ✭✭grazer


    Fagashlil wrote: »
    Crutches will go in the overhead locker, not the hold.
    Even better.


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