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Top up not registered

  • 03-07-2018 5:41pm
    #1
    Cunning Stunt
    Registered Users, Registered Users 2 Posts: 1,301 ✭✭✭


    Hi
    I am on a 'simply unlimited any network' plan for eur10 a month.
    I topped up yesterday via my online banking as I always do. The top up has gone through and the money
    deducted from my account, however I cannot make calls. I was 2 days late topping up to keep my offer
    active, however my Eir online account says the offer is still active.
    Where has my 10eur gone? I am abroad and I need my phone.
    thanks


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Cunning Stunt wrote: »
    Hi
    I am on a 'simply unlimited any network' plan for eur10 a month.
    I topped up yesterday via my online banking as I always do. The top up has gone through and the money
    deducted from my account, however I cannot make calls. I was 2 days late topping up to keep my offer
    active, however my Eir online account says the offer is still active.
    Where has my 10eur gone? I am abroad and I need my phone.
    thanks
    Hi Cunning Stunt, 

    Thanks for getting in touch with us here. 

    I'm sorry to hear this. Feel free to PM me your mobile number, PIN, date of birth and email address and I'll have a look at this for you. 

    Thanks 

    Tracey


  • #3
    Cunning Stunt
    Registered Users, Registered Users 2 Posts: 1,301 ✭✭✭Cunning Stunt


    hi
    i have pm'd you with no response


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Cunning Stunt wrote: »
    hi
    i have pm'd you with no response
    Hi Cunning Stunt, 

    Apologies for the delay in getting back to you. 

    I'll check this for you now and come back to you through PM's.

    Thanks 

    Tracey 


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