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Voucher Date

  • 29-06-2018 1:22pm
    #1
    Bredabe
    Registered Users, Registered Users 2 Posts: 4,238 ✭✭✭


    On May 6th this year, a family member bought by mistake an eir mobile top-up voucher. She wants to pass it along to someone who could use it but there is no expiry date on the voucher, how long does an unused voucher last?.

    I was on eir chat and I was told consistently that I needed to bring the voucher to a store, tho Im not sure why as not one of us is an eir mobile customer

    "Have you ever wagged your tail so hard you fell over"?-Brod Higgins.



Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Bredabe wrote: »
    On May 6th this year, a family member bought by mistake an eir mobile top-up voucher. She wants to pass it along to someone who could use it but there is no expiry date on the voucher, how long does an unused voucher last?.

    I was on eir chat and I was told consistently that I needed to bring the voucher to a store, tho Im not sure why as not one of us is an eir mobile customer
    Hi Bredabe ,

    The voucher should still be active. If you are having any issues applying the voucher let me know and I can look into this for you.

    Thanks

    Thomas


  • #3
    Bredabe
    Registered Users, Registered Users 2 Posts: 4,238 ✭✭✭Bredabe


    eir: Thomas wrote: »
    Bredabe wrote: »
    On May 6th this year, a family member bought by mistake an eir mobile top-up voucher. She wants to pass it along to someone who could use it but there is no expiry date on the voucher, how long does an unused voucher last?.

    I was on eir chat and I was told consistently that I needed to bring the voucher to a store, tho Im not sure why as not one of us is an eir mobile customer
    Hi Bredabe ,

    The voucher should still be active. If you are having any issues applying the voucher let me know and I can look into this for you.

    Thanks

    Thomas
    Hi Thomas, Thanks for that, just one last question, how long is the voucher valid for? Tks, BB

    "Have you ever wagged your tail so hard you fell over"?-Brod Higgins.



  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Bredabe wrote: »
    eir: Thomas wrote: »
    Bredabe wrote: »
    On May 6th this year, a family member bought by mistake an eir mobile top-up voucher. She wants to pass it along to someone who could use it but there is no expiry date on the voucher, how long does an unused voucher last?.

    I was on eir chat and I was told consistently that I needed to bring the voucher to a store, tho Im not sure why as not one of us is an eir mobile customer
    Hi Bredabe ,

    The voucher should still be active. If you are having any issues applying the voucher let me know and I can look into this for you.

    Thanks

    Thomas
    Hi Thomas, Thanks for that, just one last question, how long is the voucher valid for? Tks, BB
    The general timeframe for these vouchers is up to 2 months. If this doesn't work you can contact our customer care team at customercare@eir.ie and request a refund for this. 

    Thanks 

    Tracey 


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