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Customs on replacement item

  • 29-06-2018 11:57am
    #1
    JaMarcus
    Closed Accounts Posts: 828 ✭✭✭


    Hi, quick question that someone might be able to answer.

    I bought an item on eBay from the US that arrived last week. I had a small customs bill of €60 to pay upon collecting it from the Post Office, which I paid.

    When I opened the box, the item was damaged. The seller has agreed to send me a replacement, and does not want the damaged item returned.

    I don't know if the seller has put anything on the packaging indicating that it is a replacement, or anything indicating the value of the item. But if I do get landed with another customs bill, is there anything I can do to avoid the second customs fee or am I stuck with it?

    Thanks


Comments

  • #2
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,120 Mod ✭✭✭✭whiterebel


    I’d say ring Customs. I think that if it is stated as a replacement for a damaged item it would be ok. They should probably show the original shipping date, and show zero for cost and shipping, but again, customs are the best ones to ask


  • #3
    lucast2007us
    Registered Users, Registered Users 2 Posts: 801 ✭✭✭lucast2007us


    Here is a email response I got from customs explaining a very similar quarry of a replacement phone from the USA

    ""Thanks for your email.  If customs charges were paid on the original purchase  - no customs charges due on replacement.  You may be requested to forward the receipts showing payment.  Please contact me on <SNIP> for further clarification if required"""

    MOD: Phone number removed.


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