Returning Agri Parts

farmer2018

Wondering if parts are ordered from a agri retailer under a special order but are wrong, is the retailer legally obliged to return the parts? Does this apply for parts like hydraulic hosing made up by them but wont fit?

PoorFarmer

Most dockets will say that special order parts are non-returnable.

farmer2018

PoorFarmer wrote: »

Most dockets will say that special order parts are non-returnable.

What if the person working there made the mistake?

Would this apply for made up hydraulic hosing?

PoorFarmer

If they made the mistake you might have some chance. Did you get them to copy a hose or did you give them a measurement?

farmer2018

PoorFarmer wrote: »

If they made the mistake you might have some chance. Did you get them to copy a hose or did you give them a measurement?

Copy but the new hose is a larger diameter and fittings are larger that is why the same length wont fit, I need to get the hose a extra bit longer after trying to fit it.

ganmo

Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price
Goods must be fit for their purpose – they must do what they are reasonably expected to do
Goods must be as described - the buyer must not be mislead into buying something by the description of goods or services given orally by a salesperson or an advertisement.

http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/consumers_and_the_law_in_ireland.html

blue5000

I reckon take it back, with the old one and show them the difference.

J.O. Farmer

farmer2018 wrote: »

Copy but the new hose is a larger diameter and fittings are larger that is why the same length wont fit, I need to get the hose a extra bit longer after trying to fit it.

Reading that I'm guessing the hose would work but because everything is thicker it's going to have to go a longer way around.

I don't think they're under any sort of legal obligation unless you specifically said it couldn't be any thicker or if it was it'd need to be longer.

I'd say take it back explain the situation and see what they can do for you. Hydraulic pipes are generally non returnable but if you ask nicely not talking about the law they might do something for you.

J.O. Farmer

ganmo wrote: »

http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/consumers_and_the_law_in_ireland.html

I'm not sure what your quote is meant to mean. I'd say that's on the retailers side if the fittings would connect and the hose is the length of the original.

studdlymurphy

If you gave them something to copy and they copied it wrong its their mistake

_Brian

studdlymurphy wrote: »

If you gave them something to copy and they copied it wrong its their mistake

Could be sticky though as they made it the same length as the last one ? Just different spec on fittings gives them different diameter?

Definitely bring it back and see what can be done. I wouldn’t consider them 100% wrong though.

studdlymurphy

_Brian wrote:

Could be sticky though as they made it the same length as the last one ? Just different spec on fittings gives them different diameter?

_Brian wrote:

Definitely bring it back and see what can be done. I wouldn’t consider them 100% wrong though.

Did they ask was it ok to use larger pipe and different fittings? If not its tgeir problem

farawaygrass

How are they not wrong? If they changed spec of any sort from the original (if they were giving this and told to copy) then they are 100% at fault if it doesn’t it.

_Brian

studdlymurphy wrote: »

Did they ask was it ok to use larger pipe and different fittings? If not its tgeir problem

Ok I had read it tuat the fittings were same but just newer versions have different outter dimensions than original.

L1011

ganmo wrote: »

http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/consumers_and_the_law_in_ireland.html

Consumer rights apply only to B2C transactions, this is a B2B transaction.

This one is such an edge case its hard to entirely blame the retailer, I would go to the side of saying that they should have known of any reduction in pliability caused by the difference and informed the OP of it.

patsy_mccabe

Most hydraulic hose fittings are '- 8' (Dash 8) or JIC 1/2". While the fitting is suitable for 1/2" hose, the thread on the fitting is not 1/2". It's 3/4-16. This is the most common mistake.

Guys I worked with before always referred to these fittings as 1/2" hose fittings. Went in to buy one recently and the guy said no they are 3/4" fittings. Confused ?

Donegalforever

farmer2018 wrote: »

Wondering if parts are ordered from a agri retailer under a special order but are wrong, is the retailer legally obliged to return the parts? Does this apply for parts like hydraulic hosing made up by them but wont fit?

Based on what you say, they supplied a replacement part that is unsuitable. It is therefore their obligation to accept return of the wrong part and to supply one that fits.

blue5000

L1011 wrote: »

Consumer rights apply only to B2C transactions, this is a B2B transaction.

This one is such an edge case its hard to entirely blame the retailer, I would go to the side of saying that they should have known of any reduction in pliability caused by the difference and informed the OP of it.

This is an interesting point. As farmers when we buy something we really are end use consumers when it comes to a lot of the products we buy.

_Brian

Back when America had intelligent presidents didn’t one say
“Farmers are the only people who buy everything retail and sell everything wholesale”

In this case it’s a B2C transaction.
From memory it’s only considered B2B when it’s two LTD’s trading.