Hyundai i40 2014 - gearbox warranty info

autogroup999

can any one help I recently purchased an Hyundai i40 2014 it still has warranty (the famous 5 year) I bought car private driving fine and now gear box is gone in it when I bought the car I  bought private they serviced car at local garages is my warranty void because of this reason would  any on here have any clue about this on service book they have 3 stamps on service book but all independent garages not main dealer  they say transmission oil does not have to be changed till 8 year on service schedule  car only has 60000 miles on it any advice would be great

colm_mcm

You’re saying miles, is it a uk import as well?

autogroup999

colm_mcm wrote: »

You’re saying miles, is it a uk import as well?

Yes car is northern Ireland car so it be classed as import
Even though the gear box is a fault their asking for service history even though gear box according to service schedule not to checked until 96 months

punisher5112

Make plenty of noise and use consumer rights and so on.

Not fit for purpose.

Wonder how many Garda ones have been eaten through.

They seem a very soft car to be honest.

colm_mcm

autogroup999 wrote: »

Yes car is northern Ireland car so it be classed as import
Even though the gear box is a fault their asking for service history even though gear box according to service schedule not to checked until 96 months

There must be some uk service history somewhere, do you think you might be able to find that? If you contact the garage here that serviced it they might be able to supply invoices, you don’t need a Hyundai history to use the warranty.

Hellrazer

autogroup999 wrote: »

can any one help I recently purchased an Hyundai i40 2014 it still has warranty (the famous 5 year) I bought car private driving fine and now gear box is gone in it when I bought the car I  bought private they serviced car at local garages is my warranty void because of this reason would  any on here have any clue about this on service book they have 3 stamps on service book but all independent garages not main dealer  they say transmission oil does not have to be changed till 8 year on service schedule  car only has 60000 miles on it any advice would be great

I think you`ll find that the 5 year warranty on a UK import is treated differently over here.
A UK import MUST HAVE main dealer history for warranty purposes over here.
Ive fought this battle many times in the past and it is what it is.
Unless you have UK main dealer history you are out of luck.

Neilw

According to the manufacturer guidelines should the gearbox have been serviced? Manual boxes usually aren't serviced.

If the service guidelines don't call out for a gearbox oil change or service you may have a chance of them covering it.

I see you said 8 years, chance your arm with a claim so.

Hellrazer

punisher5112 wrote: »

Make plenty of noise and use consumer rights and so on.

Not fit for purpose.

Wonder how many Garda ones have been eaten through.

They seem a very soft car to be honest.

Irrelevant,The car is UK import. Garda ones are covered by the Irish 5 year warranty and are all serviced in main dealers at or above the normal servicing requirements.. There is no issue with garda cars and warranty. Theyre covered without even a discussion.

Hellrazer

colm_mcm wrote: »

you don’t need a Hyundai history to use the warranty.

You do if its an import.

punisher5112

Hellrazer wrote: »

Irrelevant,The car is UK import. Garda ones are covered by the Irish 5 year warranty and are all serviced in main dealers at or above the normal servicing requirements.. There is no issue with garda cars and warranty. Theyre covered without even a discussion.

I wasn't stating it had anything to do with the op was really just a question....

But thanks for the shoot down.

Garda cars are kept a lot longer then 5 years also so repair bills will be high I would hazard a guess.

Hellrazer

punisher5112 wrote: »

I wasn't stating it had anything to do with the op was really just a question....

But thanks for the shoot down.

Garda cars are kept a lot longer then 5 years also so repair bills will be high I would hazard a guess.

Apologies I didnt mean to come across that way.
No intention at all too shoot you down if that's what you thought.
Apologies.

supervento

Hellrazer wrote: »

colm_mcm wrote: »

you don’t need a Hyundai history to use the warranty.

You do if its an import.

Could the op have the warranty work done in Northern Ireland ?

autogroup999

colm_mcm wrote: »

There must be some uk service history somewhere, do you think you might be able to find that? If you contact the garage here that serviced it they might be able to supply invoices, you don’t need a Hyundai history to use the warranty.

I have supplied copy of invoices but they are say because it is not serviced by hyundai even though the car was serviced at other garages and no mention on service schedule until 96months inspect oil transmission

Henry Ford III

If the gearbox wasn't due any maintenance due to it's mileage when it failed then why is other servicing of any significance?

Sounds like a cop out by Hyundai to me.

Toyotafanboi

It used to be the case with Hyundai that any UK car in Ireland had to seek prior approval from Hyundai UK via Hyundai Ireland to carry out any warranty work and I'm not sure if there was even an obligation to do the work after 48 months of age.

While a non main dealer service history doesn't invalidate your warranty, you don't have a warranty with Hyundai Ireland at this point, so you can see why it may be a stretch for them to take your case to Hyundai UK for a job that is probably not profitable for them on a car that they never sold, with a service history that they didn't carry out. It's not impossible to get warranty coverage on a UK car in ROI but you need to find someone who wants to work with you.

Your best bets would be to either contact Hyundai Ireland directly and see can you talk them into getting a dealer to entertain you or book a week away in the UK. The latter option is probably not a good one though even though it's clever in theory as I'd wager between one thing and another time off the road will be over a week and the whole thing will be a nightmare.

autogroup999

Toyotafanboi wrote: »

It used to be the case with Hyundai that any UK car in Ireland had to seek prior approval from Hyundai UK via Hyundai Ireland to carry out any warranty work and I'm not sure if there was even an obligation to do the work after 48 months of age.

While a non main dealer service history doesn't invalidate your warranty, you don't have a warranty with Hyundai Ireland at this point, so you can see why it may be a stretch for them to take your case to Hyundai UK for a job that is probably not profitable for them on a car that they never sold, with a service history that they didn't carry out. It's not impossible to get warranty coverage on a UK car in ROI but you need to find someone who wants to work with you.

Your best bets would be to either contact Hyundai Ireland directly and see can you talk them into getting a dealer to entertain you or book a week away in the UK. The latter option is probably not a good one though even though it's clever in theory as I'd wager between one thing and another time off the road will be over a week and the whole thing will be a nightmare.

Just in hyundai dealer this morning if the car was serviced by hyundai no problem with issue of warranty

Hyundai ireland are saying it's up to the dealer to say if it's warranty issue

Hyundai ireland are asking for dealer field report

They will not do dealer field report as they will not be paid by hyundai ireland for it

And that if they are audited hyundai will refuse pay for work as it is not stamped by hyundai dealer for servicing

Even though the gear box is a fundamental part of the car I think solicitor now is only option

A new gear box is required even though hole a come in casing of gearbox and they reckon it's shaft bearing in gearbox

I would to thank all of you for your replys

Toyotafanboi

Hyundai ireland are asking for dealer field report

They will not do dealer field report as they will not be paid by hyundai ireland for

This would indicate to me that there is no current warranty coverage on the car, statements like these wouldn't ever arise if the car was in warranty.

An internal fault with the gearbox is most likely a manufacturing defect covered by a warranty if there is one. Your issue is why isn't there a warranty in place.

To find this out I would phone Hyundai Ireland directly and explain your situation. They will tell you straight why this isn't being covered, whether it be because it's a UK car or because of the non franchise service history. I would definitely make this phone call before doing anything else.

If it's because it's a UK car, you have good grounds to ask them to do you a favour and ask an Irish dealer to sort it and they probably will. If it's because of the non franchise history I'm not sure where you stand, the block exemption rules mean you don't need to service with a main dealer for your first 2 years of European wide warranty to remain valid but Hyundai may have a clause that any additional years of manufacturer/ distributor backed warranty are only valid if serviced within the dealer network although I don't think this is the case.

pete4130

Contact the Ombudsman. Ask the question abotu the car needing to be serviced at Dealerships to still be covered.

Also, email Hyundai, with a general enquiry about buying a new car, get some dialogue going on and then ask the question if it needs to be serviced by them to maintain their warranty.

Usually Dealerships try to push you to believe to it needs to be serviced by them for the warranty to be valid.

I know here in Australia (I know a totally different country with different laws) that you do not have to service in a main dealer to keep the warranty valid. As long as any parts used in servicing that don't cause any issues then the original warranty is still valid.


I'd be fighting it all the way. Kick up stink and don't back down. Find out where you stand, get some info form Hyundai as a "new customer" unrelated to your issue and use it all against them.

Henry Ford III

Who would you sue? It's nothing to do with Hyundai Ireland

Stallingrad

Sorry for you trouble OP. You took a gamble when you bought the car with non main dealer service history. The previous owner has done you no favours.

I've said it before but while under manufacturers warranty its always best to stick with main dealer. If things go pear shaped any savings you made are just not worth it.

autogroup999

just to let everyone know i got new gearbox by Hyundai under the warranty

sorry for late reply thanks for all Ur input glad its all over now

punisher5112

autogroup999 wrote: »

just to let everyone know i got new gearbox by Hyundai under the warranty

sorry for late reply thanks for all Ur input glad its all over now

Great result.

That will be a great selling point now too.