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Mobile Useage conflict

  • 22-06-2018 3:07pm
    #1
    Fuzzytrooper
    Moderators, Arts Moderators Posts: 896 Mod ✭✭✭✭


    Hi,

    I have received a text stating I have used 100% of my data ueage. However when I text balance to 50104 I receive a message that I have over 14GB of data left. Can you advise on this discrepency.


Comments

  • #2
    wingnut
    Registered Users, Registered Users 2 Posts: 1,942 ✭✭✭wingnut


    Fuzzytrooper wrote: »
    Hi,

    I have received a text stating I have used 100% of my data ueage. However when I text balance to 50104 I receive a message that I have over 14GB of data left. Can you advise on this discrepency.

    Are you sure it didn't tell you that you have used 100% of your free monthly data add on?


  • #3
    Fuzzytrooper
    Moderators, Arts Moderators Posts: 896 Mod ✭✭✭✭Fuzzytrooper


    wingnut wrote: »
    Are you sure it didn't tell you that you have used 100% of your free monthly data add on?

    The exact text is "You have reached 100% of your monthly Data Allowance. You will now be charged daily rate."


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Fuzzytrooper wrote: »
    Hi,

    I have received a text stating I have used 100% of my data ueage. However when I text balance to 50104 I receive a message that I have over 14GB of data left. Can you advise on this discrepency.
    Hi Fuzzytrooper ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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