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Contactless failing today

  • 21-06-2018 2:28pm
    #1
    Red Alert
    Hosted Moderators Posts: 7,486 ✭✭✭


    Contactless is failing today in two different shops.  Is there a systems issue?


Comments

  • #2
    Tow
    Registered Users, Registered Users 2 Posts: 9,172 ✭✭✭Tow


    Yes.  

    When is the money (including lost growth) Michael Noonan took in the Pension Levy going to be paid back?



  • #3
    amber2
    Registered Users, Registered Users 2 Posts: 1,618 ✭✭✭amber2


    Seems to be debit cards transactions

    https://m.independent.ie/business/personal-finance/bank-of-ireland-customers-hit-with-debit-card-problem-37034747.html


  • #4
    iLikeWaffles
    Registered Users, Registered Users 2 Posts: 4,325 ✭✭✭iLikeWaffles


    Talked to a few people with issues withdrawing cash from ATM's and asking for Cashback at the till. A transaction earlier went through for me so you should be okay if you're paying by card and not asking for cashback. Transactions seem to be unaffected, its when you ask for Cashback that the issue occurs. This needs sorting ASAP!

    A little bit of response or notice in the form of an alert/thread from BOI rep here would be nice!!!


  • #5
    tb66
    Registered Users, Registered Users 2 Posts: 101 ✭✭tb66


    Full weeks shopping left at Aldi till today. Both our debit cards declined. Embarrassing not the word.....Had to leave 7 of my own bags packed with shopping at till. Wonder will BOI compensate for the loss of my reusable bags :rolleyes:


  • #6
    ebbsy
    Registered Users, Registered Users 2 Posts: 7,068 ✭✭✭ebbsy


    antob wrote: »
    Full weeks shopping left at Aldi till today. Both our debit cards declined. Embarrassing not the word.....Had to leave 7 of my own bags packed with shopping at till. Wonder will BOI compensate for the loss of my reusable bags :rolleyes:
    That's not good.


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  • #7
    Gooser14
    Registered Users, Registered Users 2 Posts: 1,668 ✭✭✭Gooser14


    antob wrote:
    Full weeks shopping left at Aldi till today. Both our debit cards declined. Embarrassing not the word.....Had to leave 7 of my own bags packed with shopping at till. Wonder will BOI compensate for the loss of my reusable bags


    I don't understand why you left your own bags at the checkout. Why didn't you unpack them & leave the goods in the trolley.


  • #8
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Gooser14 wrote: »


    I don't understand why you left your own bags at the checkout. Why didn't you unpack them & leave the goods in the trolley.


    Thanks all for getting in touch with us here.


    Yes, some customers experienced card difficulties when making purchases with their  BOI debit cards yesterday. This has since been resolved. Sincere apologies to customers that were impacted by this.




    Many Thanks
    Alison


  • #9
    nowaynever
    Closed Accounts Posts: 53 ✭✭nowaynever


    Bank of Ireland: Alison wrote: »
    Gooser14 wrote: »


    I don't understand why you left your own bags at the checkout. Why didn't you unpack them & leave the goods in the trolley.


    Thanks all for getting in touch with us here.


    Yes, some customers experienced card difficulties when making purchases with their  BOI debit cards yesterday. This has since been resolved. Sincere apologies to customers that were impacted by this.




    Many Thanks
    Alison
    What was the actual problem and what measures have been taken to ensure it does not happen again.
    The answer will dictate whether or not I change banks.


  • #10
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    nowaynever wrote: »
    What was the actual problem and what measures have been taken to ensure it does not happen again.
    The answer will dictate whether or not I change banks.


    Hi nowaynever,

    Thanks for your post.

    Please be assured that this will be investigated fully by the relevant teams and measures will be taken to ensure it doesn't occur again. We'd be unable to discuss this further here.

    Thanks,
    Sarah


  • #11
    nowaynever
    Closed Accounts Posts: 53 ✭✭nowaynever


    Bank of Ireland: Sarah wrote: »


    Hi nowaynever,

    Thanks for your post.

    Please be assured that this will be investigated fully by the relevant teams and measures will be taken to ensure it doesn't occur again. We'd be unable to discuss this further here.

    Thanks,
    Sarah


    Thanks for the reply.
    Again what was the problem? Is it a case of simply not knowing yet?
    Also why can it not be discussed here?


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  • #12
    tb66
    Registered Users, Registered Users 2 Posts: 101 ✭✭tb66


    Gooser14 wrote: »
    Originally posted by antob
    Full weeks shopping left at Aldi till today. Both our debit cards declined. Embarrassing not the word.....Had to leave 7 of my own bags packed with shopping at till. Wonder will BOI compensate for the loss of my reusable bags


    I don't understand why you left your own bags at the checkout. Why didn't you unpack them & leave the goods in the trolley.
    Left all still in trolley and walked.Just wanted out of that place.With BOI all my life but going to open account with different bank to have a second card option should this happen again.Went back today and did shopping (again!!!).Brought cash just incase...


  • #13
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    nowaynever wrote: »
    Bank of Ireland: Sarah wrote: »


    Hi nowaynever,

    Thanks for your post.

    Please be assured that this will be investigated fully by the relevant teams and measures will be taken to ensure it doesn't occur again. We'd be unable to discuss this further here.

    Thanks,
    Sarah


    Thanks for the reply.
    Again what was the problem? Is it a case of simply not knowing yet?
    Also why can it not be discussed here?

    Thanks for getting back to us here. As this would be to do with the internal workings and process of the Bank we wouldn't be able to discuss this here. If you have a general queries I'd be happy to help you here.

    Thanks again,
    Darren.


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