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Cancel order after it's been shipped?

  • 20-06-2018 8:58pm
    #1
    waterfaerie
    Registered Users, Registered Users 2 Posts: 513 ✭✭✭


    I have ordered something from the UK and have just discovered it elsewhere for much cheaper. It's actually from the same business but it's in the German version of the company on ebay.de.

    I really want to cancel it and buy it from Germany but it was shipped just today and it's going to parcel wizard. Is there anything I can do?


Comments

  • #2
    EagererBeaver
    Registered Users, Registered Users 2 Posts: 6,563 ✭✭✭EagererBeaver


    Your purchase is complete. Rather than cancelling the delivery and order, you'll have to return it, if possible, instead.


  • #3
    Atlantic Dawn
    Registered Users, Registered Users 2 Posts: 84,707 ✭✭✭✭Atlantic Dawn
    M


    You can send it back for refund but you will have to pay the shipping costs to return and it will be up to the retailer to refund their original shipping charge if there was one.


  • #4
    waterfaerie
    Registered Users, Registered Users 2 Posts: 513 ✭✭✭waterfaerie


    Thanks. That's what I thought. It was free shipping to the UK but £40 to Ireland, which is why I sent it to Parcel Wizard. It would be very expensive to return, I'd say.

    I suppose I can't ask PW to reject it and return to sender, can I?

    Or is there any point in contacting the shop to see if they will refund me the difference? It's the same company that's offering it cheaper in Germany, including the cost of shipping to Ireland.


  • #5
    joujoujou
    Registered Users, Registered Users 2 Posts: 13,971 ✭✭✭✭joujoujou
    Unregistered Users


    waterfaerie wrote: »
    [...]

    Or is there any point in contacting the shop to see if they will refund me the difference? [...]

    Not really. You agreed to listed price and paid.


  • #6
    wexie
    Closed Accounts Posts: 7,480 ✭✭✭wexie


    waterfaerie wrote: »
    Or is there any point in contacting the shop to see if they will refund me the difference? It's the same company that's offering it cheaper in Germany, including the cost of shipping to Ireland.

    No harm in politely asking of course, but they're under no obligation to do anything for you.


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  • #7
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    waterfaerie wrote: »
    I have ordered something from the UK and have just discovered it elsewhere for much cheaper. It's actually from the same business but it's in the German version of the company on ebay.de.

    I really want to cancel it and buy it from Germany but it was shipped just today and it's going to parcel wizard. Is there anything I can do?

    Usually the only orders that can be cancelled after shipping would be deliveries using UPS/similar courier. The sender can cancel the delivery and get it returned instead.

    Is this case, you could explain as its the same company and they may give you the value of the difference, but chances are low. Even Amazon make you return and reorder in these cases.


  • #8
    waterfaerie
    Registered Users, Registered Users 2 Posts: 513 ✭✭✭waterfaerie


    Thanks for the replies. I could ask politely but they'd more than likely do nothing and it would just irritate me more. I'll just leave it be and learn a lesson.


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