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No Credit and Incorrect Account Details

  • 19-06-2018 10:06PM
    #1
    Stargazer7
    Registered Users, Registered Users 2 Posts: 375 ✭✭


    Hi,

    I just switched my aim to Eir today on my unlocked prepay Samsung. An Eir customer assistant in the store registered my old number and new details with Eir and I subsequently topped up by e20 for the unlimited calls offer. I will be due to get the e120 over time once I top up.

    However this evening I logged onto myeir account and the details for my number and name are incorrect. I cannot amend these online for some reason and I got a message this evening stating I have e0 credit, even though I have barely used my phone all day.

    Can I get some assistance with these issues please?


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Stargazer7 wrote: »
    Hi,

    I just switched my aim to Eir today on my unlocked prepay Samsung.  An Eir customer assistant in the store registered my old number and new details with Eir and I subsequently topped up by e20 for the unlimited calls offer. I will be due to get the e120 over time once I top up.

    However this evening I logged onto myeir account and the details for my number and name are incorrect. I cannot amend these online for some reason and I got a message this evening stating I have e0 credit, even though I have barely used my phone all day.

    Can I get some assistance with these issues please?
    Hi Stargazer7 ,

    Please feel free to PM me your full name, mobile number and pin, I would be happy to look into this for you.

    Thanks 

    Thomas


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