Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Modem Charge on terminated account

  • 18-06-2018 12:41pm
    #1
    T-wolf
    Registered Users, Registered Users 2 Posts: 56 ✭✭


    Hi,

    I switched to a different home broadband provider back in April and was asked by eir to send back the modem to avoid additional charges. 
    I promptly sent the modem back and have a tracking log to prove same. However, a new bill have been issued on my old account with a charge for the non-return of the modem. 
    Could this be checked?


    Kind regards


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    T-wolf wrote: »
    Hi,

    I switched to a different home broadband provider back in April and was asked by eir to send back the modem to avoid additional charges. 
    I promptly sent the modem back and have a tracking log to prove same. However, a new bill have been issued on my old account with a charge for the non-return of the modem. 
    Could this be checked?


    Kind regards
    Hi T-wolf ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • #3
    T-wolf
    Registered Users, Registered Users 2 Posts: 56 ✭✭T-wolf


    eir: Thomas wrote: »
    T-wolf wrote: »
    Hi,

    I switched to a different home broadband provider back in April and was asked by eir to send back the modem to avoid additional charges. 
    I promptly sent the modem back and have a tracking log to prove same. However, a new bill have been issued on my old account with a charge for the non-return of the modem. 
    Could this be checked?


    Kind regards
    Hi T-wolf ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Thanks thomas - PM sent


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    T-wolf wrote: »
    eir: Thomas wrote: »
    T-wolf wrote: »
    Hi,

    I switched to a different home broadband provider back in April and was asked by eir to send back the modem to avoid additional charges. 
    I promptly sent the modem back and have a tracking log to prove same. However, a new bill have been issued on my old account with a charge for the non-return of the modem. 
    Could this be checked?


    Kind regards
    Hi T-wolf ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Thanks thomas - PM sent
    I have responded to your PM.

    Thanks

    Thomas


Advertisement