Issue after car purchased

rwalshie

Just looking for a bit of I suppose consumer advice, bought a car up north last month. There was a scratch on the back bumper and it was agreed that the dealer would issue a refund for the price to have it fixed (have this in writing from them). 6 weeks later no refund received have called a few times, e-mailed a few more now not getting any response back. Where to go from here don't really care about the money its the principle of it, when a deal was made it hasn't been honored.

bazz26

I'd say you were spun a yarn at the time of sale to send you on your way. Not sure what your legal rights are at this stage given the dealer is in a different jurisdiction. If you live close to the border you may have to pester them into sorting it but even that doesn't work with chancers who are used to fobbing off customers. Is their business on the likes of twitter or facebook? Might be worth mentioning your unhappiness on their pages to see if that grabs their attention. Ultimately I know you said it's the principle of the matter but how much is your time really worth chasing this?

rwalshie

You're right bazz26 spun a yarn alright, they wanted to get me out the door but I have that a refund is due in writing on their letterhead signed by one of their salesmen so surely this is strong enough thinking I might send a copy of this into the branch manager with a letter attached requesting it or will take it further to consumer affairs nobody likes to hear that.

Homer

If it was me I wouldn't let it go either and would just keep hitting redial on their phone lines... They will want to get rid of you and will hopefully issue the refund.
Id gladly take a day off work out of stubbornness and plague them.

rwalshie

Homer wrote: »

If it was me I wouldn't let it go either and would just keep hitting redial on their phone lines... They will want to get rid of you and will hopefully issue the refund.
Id gladly take a day off work out of stubbornness and plague them.

I would be stubborn too the trying to get through to who I need is a pain with reception filtering calls

jcd5971

rwalshie wrote:

Just looking for a bit of I suppose consumer advice, bought a car up north last month. There was a scratch on the back bumper and it was agreed that the dealer would issue a refund for the price to have it fixed (have this in writing from them). 6 weeks later no refund received have called a few times, e-mailed a few more now not getting any response back. Where to go from here don't really care about the money its the principle of it, when a deal was made it hasn't been honored.

Op I'd send them a copy of the letter, and give them a week to action the refund.

If not make an official complaint certainly.
But don't underestimate bad publicity.
Name and shame them on social media post up the letter on there facebook/twitter page etc.

I guarantee that will get there attention

Hitman3000

rwalshie wrote:

Just looking for a bit of I suppose consumer advice, bought a car up north last month. There was a scratch on the back bumper and it was agreed that the dealer would issue a refund for the price to have it fixed (have this in writing from them). 6 weeks later no refund received have called a few times, e-mailed a few more now not getting any response back. Where to go from here don't really care about the money its the principle of it, when a deal was made it hasn't been honored.

Get the details of the office of fair trade that deals with whatever council area the business is located and proceed from there.

tossy

Do they have a twitter or fb ? If not then there is proably a reason.

Hitman3000

tossy wrote:

Do they have a twitter or fb ? If not then there is proably a reason.

I bought a car from a dealer outside Enniskillen no Twitter or FB. Could neither fault the car or the way he dealt with me. Mrs Hitman still enjoying the purchase 18 months later.

tossy

Hitman3000 wrote: »

I bought a car from a dealer outside Enniskillen no Twitter or FB. Could neither fault the car or the way he dealt with me. Mrs Hitman still enjoying the purchase 18 months later.

How does this relate to the OPs situation and the dealer they are dealing with ?

Hitman3000

tossy wrote:

How does this relate to the OPs situation and the dealer they are dealing with ?

What has the absence of a FB/Twitter page got to do with anything? That was the relevance of my comment.

tossy

Hitman3000 wrote: »

What has the absence of a FB/Twitter page got to do with anything? That was the relevance of my comment.

Well if the dealer in question has no social media presence they are unlikely to be spurred into action by threat of being outed on social media. In fact they may have no social media because this isn’t the first time they’ve pulled such a stunt.

Hitman3000

tossy wrote:

Well if the dealer in question has no social media presence they are unlikely to be spurred into action by threat of being outed on social media. In fact they may have no social media because this isn’t the first time they’ve pulled such a stunt.

That's why I suggested the local office of fair trading. In fairness though the OP should never have driven away either without an agreed discount on the purchase price to reflect the repair cost or without the repair being carried out. Easy for any garage to fob you off after they have your cash.

CeilingFly

tossy wrote: »

Well if the dealer in question has no social media presence they are unlikely to be spurred into action by threat of being outed on social media. In fact they may have no social media because this isn’t the first time they’ve pulled such a stunt.

so a place that does not jump on the social media bandwagon cannot be trusted??

Are you actually serious with that utterly ridiculous statement??

If so it seems that some members of the snowflake generation will only shop where a facebook or twitter page exists!

tossy

CeilingFly wrote: »

so a place that does not jump on the social media bandwagon cannot be trusted??

Are you actually serious with that utterly ridiculous statement??

If so it seems that some members of the snowflake generation will only shop where a facebook or twitter page exists!

Where did i say that ? I'm not on social media i'm well into my 40s and i have no idea what a snow flake is.

rwalshie

I think I will go with the letter idea see how I get on with that first, its harder to ignore something that's in writing in front of you than a phone call I reckon but I could be wrong.

CeilingFly

CeilingFly wrote: »

If so it seems that some members of the snowflake generation will only shop where a facebook or twitter page exists!

Talk about utterly ridiculous statements.

Snowflake generation? Tossy? You’ve bever been to a midway meet, have you? Ha ha ha. Snowflake? FFS.

I’d like to see you say that to the mans face.

MarkN

Solicitors letter would be my route. Nothing works more effectively for the cost/simplicity and very little else gets attention like one too.

mickdw

I can't get my head around why you would hand over extra cash only to seek a refund later.
Anyway, you have pretty strong evidence confirming the agreement so you should be able to make it stick.
Solicitors letter straight off.
Once the garage sees that they will likely end up on the hook for legal expenses etc they will pay up...... unless they are the type of operation that changes the name over the prefab every 6 weeks. If they are one of those operations, forget about it and just hope the car is ok.